Serena Rouhana
KATY
Summary
Motivated and hardworking professional with management experience in a fast-paced environment. Known for being dependable, organized, and able to handle multiple responsibilities while maintaining a positive attitude. Strong communication, leadership, and customer service skills with a commitment to helping teams succeed and achieving company goals.
Overview
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Manager
Whataburger
KATY
06.2022 - Current
- Led daily operations in a fast-paced restaurant environment.
- Trained and supported team members to ensure excellent customer service.
- Monitored team performance and helped maintain efficient operations.
- Worked with the management team to meet sales and performance goals.
- Resolved customer concerns quickly and professionally.
- Maintained food safety, cleanliness, and company standards.
- Assisted with inventory management and keeping supplies stocked.
- Handled cash transactions and balanced registers accurately.
- Maintained a clean, organized, and safe work environment.
Education
Associate of Science - Criminal Justice
Houston Community College
Houston, TX 12.2023 - 07.2026
Skills
- Customer Service
- Leadership
- Team Management
- Communication
- Problem Solving
- Time Management
- Multitasking
- Organization
- Attention to Detail
- Conflict Resolution
- Cash Handling
- Inventory Management
- Teamwork
- Fast-Paced Environment
- Food Safety and Sanitation
- Adaptability
- Dependability
Timeline
Associate of Science - Criminal Justice
Houston Community College
12.2023 - 07.2026
Manager
Whataburger
06.2022 - Current