Serena Russo
Middle Village,NY
Summary
Dynamic and detail-oriented professional with experience as an Office Secretary at Sisters of the Good Shepherd, excelling in customer service and accounts receivable management. Proficient in QuickBooks and Microsoft Office, I effectively organized files and improved operational efficiency while fostering strong communication within teams.
Overview
3
3
years of professional experience
Work History
Office Secretary
Sisters of the Good Shepherd
04.2023 - Current
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Accounts Receivable Management
- Order Fulfillment Representative
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
Warehouse Associate
Global Goods
12.2021 - 04.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
Education
Bachelor of Arts - English Literature And Criticism
Hunter College
New York, NY12-2024
Associate of Arts - English Literature
LaGuardia Community College
Long Island City, NY12-2019
Skills
- File organization
- File management
- Document scanning
- Billing and invoicing
- Accounts receivable and payable
- Office administration
- Verbal and written communication
- Quickbooks
- Supply restocking
- Microsoft office
- Fast learner
- Filing and data archiving
Timeline
Office Secretary
Sisters of the Good Shepherd
04.2023 - Current
Warehouse Associate
Global Goods
12.2021 - 04.2023
Bachelor of Arts - English Literature And Criticism
Hunter College
Associate of Arts - English Literature
LaGuardia Community College
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