Serena Sanchez
Phoenix,AZ
Summary
Holding specified responsibility in the position applied for and contribute my experience for achieving company's stated objected, to better myself professionally and enhance technical skills.
Overview
14
14
years of professional experience
Work History
Environmental Services Technician
The CORE Institute Specialty Hospital
10.2018 - Current
- Cleans and stocks all patient care areas with supplies and linens.
- Cleans all offices and public areas.
- Gathers trash and discards in the appropriate disposal bins on campus.
- Gathers all Sharp’s containers and places the bio-hazardous product in the biohazard disposal bins located on campus.
- Stocks all linens and scrubs on a daily basis.
- Cleans tile floors and carpets on an as needed basis.
- Follows strict guidelines and protocols associated with cleaning infectious waste areas within patient care locations.
- Assists in thoroughly cleaning the Dietary Department on a monthly basis while Dietary Staff performs the daily cleaning routine.
- Utilizes KPI models to measure and report performance and improvement of EVS functions
Concierge
The Palazzo Senior Living
Phoenix, AZ
06.2018 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Environmental Service
Haven of Scottsdale
05.2016 - 09.2018
- Maintain all assigned areas in a clean and sanitary condition
- Clean patient rooms, offices and waiting areas using cleaning chemicals and disinfectants
- Clean and sanitize floors, equipment and furniture according to infection-control policies
- Clean beds according to established procedures
- Observe and report any maintenance issues
Housekeeping/ Supervisor
Solterra Subacute Services
01.2016 - 05.2016
- Assures that all common areas are cleaned on a regular basis.
- Assures areas with carpeting are vacuumed and tile floors are swept and mopped on a regular basis.
- Assures that all trash is emptied daily
- Assures that all miscellaneous items are cleaned on a regular basis. This would include but is not limited to light fixtures, vents, windows, blinds, handrails, pictures, and some nursing equipment.
- Assures that dining areas are cleaned after each meal.
- Assures that resident rooms and bathrooms are cleaned on a daily basis.
- Assures personal and staff compliance to all State and Federal regulations including blood borne pathogens, infection control, use of hazardous materials, and fire safety
Warehouse Associate
Macys Logistics and Distribution
10.2015 - 01.2016
- Mark and label containers, container tags, or products, using marking tools.
- Measure, weigh, and count products and materials
- Examine and inspect containers, materials, and products in order to ensure that packing specifications are met.
- Record product, packaging, and order information on specified forms and records
- Seal containers or materials, using glues, fasteners, nails, and hand tools
- Load materials and products into package processing equipment
- Obtain, move, and sort products, materials, containers, and orders
Room Attendant
Staybridge Suites
04.2015 - 11.2015
- Cleanliness of common areas, such as bathrooms, lobbies, break rooms, and guest laundry facilities.
- Stocking and maintaining cleaning carts
- Clean and tidy the guest rooms and make sure they are all up to an acceptable standard.
- Replace dirty linens and towels and check the levels of other items in the rooms.
Housekeeping Supervisor
Hotel 502
03.2013 - 04.2015
- Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs to prepare work assignments.
- Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
- Performs cleaning duties in cases of emergency or staff shortage.
- Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management
- Inventories stock to ensure adequate supplies
- Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
Medical Assistant
Sun Pain Management
05.2011 - 01.2013
- Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit.
- Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary.
- Schedules surgeries by making arrangements with the surgical center; verifying times with patients; preparing charts, pre-admission and consent forms.
- Maintains safe, secure, and healthy work environment by establishing and following standards and procedures, complying with legal regulations.
Education
Diploma - Medical assistant
Everest college
05.2012
High School Diploma - General study
Copper Canyon High School
05.2011
Skills
- Patient care
- CPR certified
- Infection Control
- Scheduling
- Customer Focus
- Electronic medical records
- Microsoft
- Excel
Timeline
Environmental Services Technician
The CORE Institute Specialty Hospital
10.2018 - Current
Concierge
The Palazzo Senior Living
06.2018 - Current
Environmental Service
Haven of Scottsdale
05.2016 - 09.2018
Housekeeping/ Supervisor
Solterra Subacute Services
01.2016 - 05.2016
Warehouse Associate
Macys Logistics and Distribution
10.2015 - 01.2016
Room Attendant
Staybridge Suites
04.2015 - 11.2015
Housekeeping Supervisor
Hotel 502
03.2013 - 04.2015
Medical Assistant
Sun Pain Management
05.2011 - 01.2013
High School Diploma - General study
Copper Canyon High School
Diploma - Medical assistant
Everest college