Serena Surbaugh
Lihue,HI
Summary
Dynamic Sales Specialist with a proven track record at Dell, excelling in license and asset management and customer service. Achieved significant software sales growth in Hawaii by securing major contracts and fostering strong client relationships. Adept at problem-solving and enhancing team collaboration to drive success in complex sales environments.
Overview
19
19
years of professional experience
Work History
Software Licensing Specialist, North America Sales
Dell
04.2010 - 04.2025
- Developed both professional and personal relationships with customers by providing product recommendations and dependable service with strong focus on the customers needs and best interests.
- Through meticulous preparation, submission, and follow-up of relevant documentation and contracts I won several large Microsoft renewals as well as the State Microsoft contract and expanded software sales exponentially in the State of Hawaii
- Provided exceptional customer service to customers, addressing inquiries with accurate information and timely responses, ensuring my role as a trusted advisor and ally.
- Enhanced cross-functional collaboration between sales divisions through effective communication and coordination of licensing activities in conjunction with hardware and security sales.
Technical Sales Rep.
Dell
04.2006 - 04.2010
- Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
- Engaged large and medium end-users to deliver company's total value proposition to increase sales.
- Collaborated closely with Dell team to ensure accurate product knowledge of all hardware and software for successful client demonstrations.
- Maximized revenue opportunities by conducting thorough needs assessments during initial client consultations, making recommendations and ensuring a smooth sales cycle.
Education
Associate of Arts -
Eastern Arizona State University
Thatcher, AZSkills
- Asset management
- Policy analysis
- Customer service
- Problem-solving
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Documentation review
- Computer literacy
- Meeting preparation
- Problem-solving aptitude
- Report writing
- Document management
- Workflow coordination
- Researching skills
- Adaptability
- Self motivation
Accomplishments
I have won several awards at Dell including the Presidents award in 2022. I have excelled at both hardware and software sales and have consistently reached or exceeded all sales targets and quotas. I am adept at written and verbal communication, technical writing and CRM processes.
I am a self starter, a problem solver and a team player.
My greatest accomplishment is the relationships I have built with my customers and my inside team.
Timeline
Software Licensing Specialist, North America Sales
Dell
04.2010 - 04.2025
Technical Sales Rep.
Dell
04.2006 - 04.2010
Associate of Arts -
Eastern Arizona State University
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