Serena Thornton
Cable Installation Tech II
Clinton,Maryland
Summary
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
11
11
years of professional experience
Work History
Cable Installation Technician II
SA-TECH
11.2014 - Current
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Demonstrated equipment capabilities to customer and responded to questions and complaints.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Assembled communication equipment such as wiring, switching equipment and power apparatus.
- Repaired and updated equipment to conform to company-wide standards.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
- Provided training on use, troubleshooting and calibration of equipment.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Responded to service requests during and after business hours.
- Read blueprints and schematics to correctly place equipment.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Coordinated installation of new users and relocations of existing users.
- Worked closely with network administrators and server engineers to deliver quality service.
- Set up networks and computers for business and residential customers.
- Researched and recommended network and data communications hardware and software.
Cook
Grand Oaks Nursing Center
05.2018 - 01.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Communicated closely with servers to fully understand special orders for customers.
- Transitioned between breakfast and lunch service.
- Assisted chef with planning easy but elegant appetizers to spark customer interest.
Education
No Degree - Construction
Prince Georges Community College
Largo, FL11.2011
Skills
- Remote Programming
- Cable Tray Systems
- OSHA Compliance
- Cabling Layouts
- Customer Relations Understanding
- Reading Comprehension
- Cable Arrangements
- Wiring Diagrams
- Equipment Preparation
- Communications Strategies
- Telecommunications Systems
- Construction Operations
- Technical Support
- Structured Cabling
- Wide Area Network (WAN)
- Terminating Cables
- Troubleshooting Abilities
- Safe Equipment Handling
- Diagnostic Procedures
- Network Applications
- Equipment Maintenance and Installation
- Customer Service
- Ladder Work
- Construction Standards
- Wall Fishing
- Client Support
- Team Support
- Inspect Lines
- Fiber Distribution
- Cable and Wiring Installation
- Underground Cable Installation
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Cook
Grand Oaks Nursing Center
05.2018 - 01.2021
Cable Installation Technician II
SA-TECH
11.2014 - Current
No Degree - Construction
Prince Georges Community College
Similar Profiles
Zekim TagubaZekim Taguba
Fabricator at SA-TECHFabricator at SA-TECH
Mason PedrozaMason Pedroza
Material Coordinator at SA-TECHMaterial Coordinator at SA-TECH
MITESHKUMAR PATELMITESHKUMAR PATEL
Telecommunication Engineer at TELCO TECH SA PTY LTDTelecommunication Engineer at TELCO TECH SA PTY LTD