Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
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Serena Thurston

Summary

Dynamic employee with a proven track record at Dram and Draught, excelling in high-volume environments. Recognized for enhancing guest experiences through exceptional customer service and effective communication. Skilled in cash handling and inventory management, while fostering teamwork and increasing repeat clientele through personalized service and attention to detail.

Overview

8
8
years of professional experience

Work History

Bartender

Dram and Draught
10.2020 - 12.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.

Bartender

Tapp Room
08.2016 - 07.2019
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Education

Classical Studies - Classical Language And Literature

University of North Carolina At Greensboro
Greensboro, NC
12-2026

Associate of Arts -

Caldwell Community College And Technical Institute
Hudson, NC
12-2018

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Memory retention
  • Service-oriented mindset

Websites

Accomplishments

  • Named One of the Bartenders of the Year by Raleigh Magazine

Timeline

Bartender

Dram and Draught
10.2020 - 12.2024

Bartender

Tapp Room
08.2016 - 07.2019

Classical Studies - Classical Language And Literature

University of North Carolina At Greensboro

Associate of Arts -

Caldwell Community College And Technical Institute

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