Serena Ventura
Covina,CA
Summary
Versatile and detail-driven professional with experience in quality assurance, inventory and customer service. Known for dependability, initiative and a strong ability to adapt across roles. Seeking to contribute to a fast-paced team with consistent, reliable performance.
Overview
6
6
years of professional experience
Work History
Customer Service Representative II
APL Logistics, City of Industry
03.2023 - 05.2024
- Maintained professional communication via email to resolve complex customer and team issues
- Processed and tracked orders; generated accurate documentation and adjustments
- Coordinated daily tasks and workflow in absence of lead staff
- Trained new hires and supported onboarding, following procedures learned from previous team lead
- Maintained inventory accuracy through cycle counts and documentation
- Acted as liaison between customers and warehouse team for smooth order fulfillment
- Played a key role in maintaining team efficiency and accuracy during high-volume periods
Quality Assurance I
APL Logistics, City of Industry
10.2021 - 03.2023
- Inspected shipments for compliance with purchase orders (SKU, color, size, ticketing, hangers)
- Logged discrepancies and ensured accurate records for auditing and reporting
- Created packing instructions and printed labels for outbound orders
- Trained new QA team members and assisted in process troubleshooting
- Reduced order errors through careful inspection and communication
- Maintained high accuracy rates even during high-volume periods
Pre-Weigh Associate
Markwins Beauty Brands, Industry
11.2018 - 01.2020
- Performed pre-weigh tasks for raw materials and chemicals in preparation for batch compounding
- Followed oral and written instructions to complete work orders accurately.
- Recorded precise weights, counts, and material movement for tracking
- Used handheld scanners to manage inventory and track materials
Education
High School Diploma -
Baldwin Park High School
Baldwin Park, CA05.2014
Skills
- Quality assurance
- Report creation
- Order processing
- Process documentation
- Customer service
- 5S methodology
- Efficient order picking
- Labeling and packaging coordination
- Pallet jack operation
- Collaborative teamwork
- Computer skills
- Problem-solving
Awards
Certificate of Appreciation: Employee of the Month - APL Logistics May 2023
Timeline
Customer Service Representative II
APL Logistics, City of Industry
03.2023 - 05.2024
Quality Assurance I
APL Logistics, City of Industry
10.2021 - 03.2023
Pre-Weigh Associate
Markwins Beauty Brands, Industry
11.2018 - 01.2020
High School Diploma -
Baldwin Park High School
Similar Profiles
Jeraka ThernizeJeraka Thernize
Senior Business Representative at APL LogisticsSenior Business Representative at APL Logistics
Donte DavisDonte Davis
Operations Manager at Apl Logistics (Bobcat)Operations Manager at Apl Logistics (Bobcat)
Ravi BanerjeeRavi Banerjee
EDI Manager II, Logistics Applications at APL LogisticsEDI Manager II, Logistics Applications at APL Logistics
Juan RojasJuan Rojas
Audio/Video Shop Hand at ATSIAudio/Video Shop Hand at ATSI
ERICA SMITHERICA SMITH
Clinical Nurse Partner at Emanate Health ~ Queen of The Valley HospitalClinical Nurse Partner at Emanate Health ~ Queen of The Valley Hospital