Serena Voight
Katy,TX
Summary
Dynamic professional with a proven track record in enhancing sales and customer satisfaction at Fastenal. Expert in Team Solution program and excelling in customer service. I've significantly grown business portfolios through strategic planning and effective communication. Skilled in time management and adaptability, I consistently exceed sales goals and improve operational efficiency.
Overview
8
8
years of professional experience
Work History
Sales Associate
Fastenal
01.2021 - Current
- Growing and maintaining book of business
- Coordinate resources to respond to customer needs
- Developing and executing a sales plan to reach and exceed sales goals
- Inventory management
- Placing and fulfilling orders
- Receiving and shipping outbound
Shipping and Receiving Coordinator
Valco
05.2018 - 01.2021
- Generate work orders, oversee and ensure accuracy of details
- Shipping and packaging
- Receiving of customer orders
- Communicate with customers regarding scheduling and material pick up and drop offs
Production Manager
Lapels
06.2017 - 01.2018
- Worked front desk – cashier, entering invoices, data entry for new customer profiles
- Assisting customers with questions and issues while safeguarding both customer relationships and interest of the company
- Conducted inventories to ensure all materials remained stocked as well as handling incoming orders
Education
DIPLOMA -
KATY HIGH SCHOOL
06.2009
Skills
- Team Solutions Program
- UPS & Fedex Program
- Microsoft, Teams
- Outlook
- Customer Service
- Time Management
- Data Entry
- Adaptability
- Inside Sales, Outside Sales
- Communication
- Self-Motivation, Multi-Tasking
- Fork Lift Certified, Deliveries with a company vehicle
Timeline
Sales Associate
Fastenal
01.2021 - Current
Shipping and Receiving Coordinator
Valco
05.2018 - 01.2021
Production Manager
Lapels
06.2017 - 01.2018
DIPLOMA -
KATY HIGH SCHOOL
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