Serena Weisen
Portland,OR
Summary
Results-driven professional with a strong background in returns management and teamwork. Skilled in mentoring team members and developing training materials, contributing to improved performance and consistency within warehouse operations.
Overview
9
9
years of professional experience
Work History
Returns Lead
Wool&Prince
06.2024 - Current
- Oversaw daily returns processes, ensuring efficient handling and processing of customer return requests.
- Mentored team members on best practices for returns management and operational efficiency.
- Collaborated with cross-functional teams to enhance product quality and minimize defects leading to returns.
- Developed training materials focused on returns policies and procedures, enhancing team performance and consistency.
- Developed action plans to support upcoming sale initiatives and effectively manage obsolete inventory.
- Developed Excel spreadsheets using established formulas to create a trackable returns checklist and improve inventory tracking.
- Export and analyze information pulled from inventory management systems.
- Collaborate with Customer Service to resolve customer concerns, investigate potential fraud, and address "return from sender" shipping concerns.
Will Call/Warehouse Order Selector
Performance Foodservice
06.2021 - 05.2024
- Operated electric pallet jacks to efficiently transport products within warehouse.
- Selected and packed customer orders with accuracy, ensuring timely distribution to clients.
- Maintained cleanliness and organization of workspace to promote safety standards.
- Monitored product quality during selection process, addressing issues promptly to minimize discrepancies.
- Wrapped pallets in shrink wrap prior to loading.
- Maintained inventory integrity by promptly reporting any discrepancies or damaged goods found during the picking process.
- Demonstrated adaptability during peak seasons by willingly taking on additional responsibilities, such as packing and shipping tasks.
- Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
Teacher's Assistant
KinderCare Learning Centers
10.2020 - 06.2021
- Assisted lead teacher in developing and implementing age-appropriate lesson plans.
- Supported classroom management by fostering a positive learning environment for students.
- Collaborated with teachers to monitor student progress and provide individualized support.
- Organized educational materials and resources to enhance classroom activities and engagement.
- Coordinated communication between parents, teachers, and administration regarding student needs and progress.
Wax Assembler
Precision Castparts
10.2018 - 01.2020
- Assembled wax patterns for precision casting processes, ensuring compliance with quality standards.
- Operated and maintained molding equipment to support production efficiency and reduce downtime.
- Collaborated with engineering teams to refine assembly techniques, enhancing product consistency.
- Trained new team members on assembly procedures and safety protocols, fostering a knowledgeable workforce.
- Utilized various tools and equipment for efficient wax assembly, maintaining proper maintenance schedules for optimal performance.
Lead Server
Russellville Park
09.2017 - 09.2018
- Supervised daily dining operations to ensure high-quality service and guest satisfaction.
- Trained and mentored new staff on restaurant protocols and customer service excellence.
- Developed and implemented efficient workflow processes to enhance team productivity.
- Coordinated with kitchen staff to streamline order delivery and improve communication.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collaborated with management to help plan and coordinate special events.
Education
High School Diploma -
Centennial High School
Gresham, OR06-2013
Certified Coding Associate - Medical Billing And Coding
DeVry University
09-2023
Skills
- Warehouse operations
- Return authorization
- Workplace safety
- Shipping and receiving
- Product inspection
- Teamwork and collaboration
- Customer service
- Time management
- Multitasking Abilities
- Reliability
- Critical thinking
Timeline
Returns Lead
Wool&Prince
06.2024 - Current
Will Call/Warehouse Order Selector
Performance Foodservice
06.2021 - 05.2024
Teacher's Assistant
KinderCare Learning Centers
10.2020 - 06.2021
Wax Assembler
Precision Castparts
10.2018 - 01.2020
Lead Server
Russellville Park
09.2017 - 09.2018
Certified Coding Associate - Medical Billing And Coding
DeVry University
High School Diploma -
Centennial High School