Serena White
Portland,IN
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Walmart
Portland, IN
12.2023 - 03.2024
- Greeted Customers
- Directed Customers to checkout
- Accurately checked out customers with POS/Register
- Cash Management
- Minor upkeep of my work station
- Time management
Gas Station Attendant
Circle K
Portland, IN
05.2023 - 09.2023
- Greeted Customers
- Accurately checked out customers
- Cash Management
- Lottery management
- Accurately sold tobacco products
- Time Management
- Minor Upkeep of the Store
- Stocked merchandise
- Unloaded Truck Orders
Crew Member
McDonald's
Portland, IN
01.2023 - 05.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Gas Station Attendant
Pack A Sak
Portland, IN
12.2021 - 04.2022
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained clean and orderly work station.
- Cleaned up gas and other spills in accordance with spill procedures.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
- Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
- Provided assistance to customers with fueling vehicles, promoting safety and efficiency on site.
- Facilitated sales of services and goods.
- Boosted upselling success by staying informed about product offerings and suggesting relevant items to customers during transactions.
- Followed safety protocols while working, avoiding accidents and injuries.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Answered questions and provided information about Area of expertise.
Unemployed
None
Huntington, IN
09.2021 - 12.2021
- At this particular time in my life, I was a stay at home parent, As well as doing odd side jobs, to help out my partner.
Education
GED -
Warsaw Community High School
Warsaw, IN08.2008
Skills
- Restaurant experience
- Serving
- POS
- Cash register
- Cash handling
- Customer service
- Retail sales
- Sales
- Food service
- Cleaning
- Front desk
- Cash management
- Time management
- Commercial cleaning
- Laundry
- Host/Hostess
- Cooking
- Kitchen Experience
- Merchandising
- Food Preparation
- Food Safety
- Food Production
- Food Handling
- Customer Service
- Teamwork
- Problem-Solving
- Time Management
- Customer Assistance
- Customer Engagement
- Reliability and punctuality
- Store Opening and Closing
- Cash Register Operation
- Professional Appearance
- Stocking and Receiving
- Phone Etiquette
- Conflict Resolution
- Transaction Processing
- Stock replenishment
- Display Setup
- Upselling strategies
- Suggestive Selling
- Point of sale operation
- Honest and Dependable
Assessments
Customer focus & orientation, Proficient, 03/01/24
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Retail Sales Associate
Walmart
12.2023 - 03.2024
Gas Station Attendant
Circle K
05.2023 - 09.2023
Crew Member
McDonald's
01.2023 - 05.2023
Gas Station Attendant
Pack A Sak
12.2021 - 04.2022
Unemployed
None
09.2021 - 12.2021
GED -
Warsaw Community High School