Michael Bell
Maumelle,AR
Summary
Dynamic leader with a proven track record at Slim Chickens LLC, enhancing operational efficiency and driving sales growth. Expert in strategic planning and training development, with strong leadership and Microsoft Office proficiency. Achieved significant improvements in staff recruitment and retention, demonstrating exceptional supervisory and project management skills.
Overview
14
14
years of professional experience
Work History
Retail Sales Associate
Kum and Go
01.2024 - Current
- Frontline customer service and support for Kum & Go, ensuring exceptional store experiences
- Provide outstanding customer service in a dynamic environment
- Engage in multitasking activities like assisting customers, restocking, and maintaining food displays
- Prepare food following Kum & Go's recipes and maintain cleanliness of display areas
- Demonstrate adaptability in fast-paced situations to deliver exceptional service consistently
- Comfortable working with high-temperature equipment with proper protective gear
- Routinely Perform outside Maintenance to help maintain a clean outside appearance
Area Supervisor
Slim Chickens LLC
01.2021 - 12.2023
- Managed day-to-day operations, implemented company policies, and ensured quality standards across all restaurants
- Monitored financial performance, budgeting, forecasting, and implementing strategies to increase sales and reduce costs
- Recruited, trained, and supervised managers and staff, fostering a positive work environment and addressing HR issues
- Ensured consistent quality of food, service, and cleanliness, conducting inspections and upholding brand standards
- Focused on enhancing the overall customer experience, addressing feedback, and fostering a customer-centric culture
- Collaborated with the marketing team to drive sales and increase brand awareness through local initiatives, promotional TV campaigns and community involvement
- Ensured all restaurants complied with Federal, State and company policies, conducting audits to assess compliance
- Provided reports to senior management on performance, challenges, and opportunities, maintaining open communication with stakeholders
- Played a critical role in driving business success, maintaining brand standards, and cultivating a positive work culture within the Food Quick Service Industry
Director of Training and Development
Slim Chickens LLC
04.2019 - 01.2021
- Oversaw a team of 8 managers and responsible for store cost controls, training, and operational efficiency
- Promoted to Director of Training and Development in September 2019, leading recruitment, retention, and development of management staff for 7 locations
- Developed training modules for in-store crew and management, focusing on food safety, leadership, cleanliness, and efficiency
- Streamlined new hire training processes, set goals, and implemented systems for improved performance
- Led the successful launch of multiple new store locations across Arkansas and Alabama, overseeing all aspects of operations including recruitment, inventory management, and technology implementation for a total of seven locations
- Implemented new back-of-house system 'Synergy' and conducted training for all staff
- Led the conversion to the new POS system 'Brink' in seven stores, providing comprehensive training to ensure staff competency
Operations Technician
Metro Emergency Medical Services
06.2018 - 12.2019
- Worked as a station liaison between dispatch and field workers and report updates to Supervisor
- Ensuring all communication is thoroughly passed on to your supervisor and/or specific employee
- Knowledge of all emergency medicines and their function, knowledge of equipment and its function
- Responsible for distributing supplies to emergency persons
- Verify sub-station twice a week is clean and sanitized
- Pull station orders and delivery to sub stations once a week
- Responsible for troubleshooting all medical equipment and keeping all equipment up to standard
- Responsible for repairs of equipment and getting to vendors to repair it
- Inspect all incoming and outgoing emergency vehicles
- Ensuring proper medical equipment is up to code and sealed
- Assigned emergency vehicles to medical staff for shift
- Check out medical equipment to designated individuals and log it in server to track it
- In charge of Checking in medical equipment upon return to station
- Accountable for medicine and medical equipment inventory in stock room
- Ensuring there are no out of date or malfunctioning equipment in stock
- Responsible for disposal of out of date and non-operable equipment
- Liable for retrieving equipment left on scene by emergency staff and transporting equipment to a scene if needed
- Duties also include visits to all major Hospitals in servicing area to retrieve any medical equipment left by staff and also returning any equipment left on emergency vehicles that belong to hospitals
Loan Customer Service Specialist
Sykes Ent/Wells Fargo Home Mortgage
04.2011 - 11.2012
- Responsible for taking inbound calls regarding Home Mortgage Loans
- Resolve any issues with clients regarding their loan accounts
- Offer special products and services to Home Owners
- Overall just providing the highest level of customer service possible to intern create happy customers
Inventory Specialist
Target
11.2010 - 04.2011
- The main focus as an Inventory Specialist was to simply take inventory of the entire store on a daily basis
- If products were out of stock I was responsible for providing rain checks and implementing substitution products
- I was also cross-trained on various other positions such as front end cashier, hard lines (stocking), Customer Service station and Electronic tech
Education
Business - Nursing, chemistry
University Of Central Arkansas
05.2009
Skills
- Strategic Planning
- Profit & Loss
- Store Management Experience
- Training & development
- Human resources
- Supervising experience
- Recruiting
- Management
- Computer skills
- Leadership
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Culinary experience
- Project management
- Restaurant management
- Microsoft Office
- Operations management
- Restaurant experience
- Administrative experience
Assessments
Supervisory skills: Motivating & assessing employees, Proficient, 09/01/21
Additionalinformation
English, Full professional proficiency
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Retail Sales Associate
Kum and Go
01.2024 - Current
Area Supervisor
Slim Chickens LLC
01.2021 - 12.2023
Director of Training and Development
Slim Chickens LLC
04.2019 - 01.2021
Operations Technician
Metro Emergency Medical Services
06.2018 - 12.2019
Loan Customer Service Specialist
Sykes Ent/Wells Fargo Home Mortgage
04.2011 - 11.2012
Inventory Specialist
Target
11.2010 - 04.2011
Business - Nursing, chemistry
University Of Central Arkansas
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