Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serena Williams

North Ridgeville

Summary

I'm really proud of the journey I've taken in my career so far. As a manager of a landscaping business, I've had the opportunity to lead a team and oversee projects that have helped the company grow and thrive. It's been rewarding to see the positive impact we’ve made for our clients while working to keep everything running smoothly behind the scenes. Before that, I spent time as the director of a daycare center, where I focused on creating a safe and supportive environment for both the kids and staff. It was fulfilling to watch the children grow and develop, and I took great pride in the team I built there. On top of that, I earned my Associate’s Degree in Business Administration, which gave me a deeper understanding of business management and has helped me make even more informed decisions in my career. All of these experiences have shaped me into a more well-rounded and confident professional.

Overview

17
17
years of professional experience

Work History

Customer Service Manager

Goats LawnPro Care
02.2020 - Current
  • Handle Client Acquisition
  • Implement Schedules for a Staff of 14 Employees
  • Run Payroll
  • Handle Payments from Clients
  • Make Sure Company is Fully Staffed

Daycare Director

Everyone's Loved Daycare
02.2016 - 07.2019

Customer Service Manager

Dmc Company
05.2008 - 11.2014
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Conducted research and reviewed findings to solve customer issues.

Education

Mortgage License Officer

Real Estate U
02.2025

Associate Of Business Administration - Business Administration And Management

Lorain County Community College
Elyria, OH
06.2021

High School Diploma -

John Marshall High School
Cleveland, OH
05.1995

Skills

  • Issue Resolution
  • Staff Development and Oversight
  • Time Management
  • Customer Service
  • Worker Supervision
  • Work Planning and Prioritization
  • Schedule Management
  • Inventory Management
  • Recruiting and Interviewing
  • Critical Thinking
  • Verbal and Written Communication
  • Onboarding and Training

Timeline

Customer Service Manager

Goats LawnPro Care
02.2020 - Current

Daycare Director

Everyone's Loved Daycare
02.2016 - 07.2019

Customer Service Manager

Dmc Company
05.2008 - 11.2014

High School Diploma -

John Marshall High School

Mortgage License Officer

Real Estate U

Associate Of Business Administration - Business Administration And Management

Lorain County Community College
Serena Williams