Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Open To Work
Hi, I’m
Serena Williams-Monmouth
Rowlett,TX
Summary
Overview
26
years of professional experience
26
years of post-secondary education
1
Certification
Work History
City of DallasDallas, TX
Customer Service Rep II
05.2000 - Current
Job overview
- Assisted customers with inquiries regarding birth and death certificates.
- Managed and resolved customer complaints through effective communication.
- Provided information about registering homebirths.
- Collaborated with department staff to improve service delivery processes.
- Trained new employees on customer service protocols and system usage.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Education
Office of The Attorney General
Certificate Of Completion from Acknowledgement of Paternity
07.2000 - 04.2026
University Overview
- Captain of the team in customer service week and won first prize trophy.
Awarded MVP Trophy for 100% birth
- Awarded the [name of award]
and death records accepted.
Awarded the Queen of Sheba Grand Chapter, OES Certificate 2016.
Attended the State of Austin Conference for BVS.
Skilled at typing
Self starter
Team player
Leader
Communication skills
Reliable
General Education DiplomaDallas, TX
University Overview
Skills
- Customer service
- Conflict resolution
- Communication skills
- Process improvement
- Typing 40 plus wpm
Certification
- AOP (OFFICE of the ATTORNEY GENERAL) 2000 - CURRENT
Accomplishments
Accomplishments
- 2022 Five Star Exemplary
- Dallas Vital Statistics 100% Records accepted 2022.
- Dallas Vital Statistics Best Team Theme CS Week 2025.
- Dallas Vital Statistics CS Week 2019 Best Team Theme.
References
References
References available upon request.Work Preference
Job Search Status
Open to workWork Type
Part TimeFull TimeLocation Preference
RemoteOn-SiteSalary Range
$10/hr - $1000/hrTimeline
Office of The Attorney General
Certificate Of Completion from Acknowledgement of Paternity
07.2000 - 04.2026
Customer Service Rep II
City of Dallas
05.2000 - Current
General Education Diploma
04.1996