Serena Yebra
El Paso,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Phlebotomist position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Office Assistant
Expert Remodel
07.2024 - Current
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Barista
Bobista Boba Lounge
04.2024 - 07.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Cashier
Subway
11.2023 - 03.2024
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Certificate - Phlebotomy
Cultural Technical Institute
El Paso07.2024
Certification - Certified EKG Technician (EKG1)
Cultura Technical Institute
El Paso, TX05.2024
High School Diploma -
Pen Foster
04.2024
Skills
- Butterfly needle technique
- HIPAA Compliance
- Patient confidentiality
- Blood collection techniques
- Communication abilities
- Specimen labeling procedures
- Venipuncture
Accomplishments
- Resolved product issue through consumer testing.
- Redesigned coffee menu for improved readability.
People skills, Communication skills, Problem-solving abilities, Critical Thinking, Leadership.
- Working well on teams and in cooperative environments
- Demonstrating responsibility
- Flexibility
- Empathy
- Knowing how to express sympathy
- Dependability
- Knowing how to ask for clarification as needed
- Possessing effective communications skills
- Knowing how to listen actively
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Office Assistant
Expert Remodel
07.2024 - Current
Barista
Bobista Boba Lounge
04.2024 - 07.2024
Cashier
Subway
11.2023 - 03.2024
Certificate - Phlebotomy
Cultural Technical Institute
Certification - Certified EKG Technician (EKG1)
Cultura Technical Institute
High School Diploma -
Pen Foster