Serena Clara Ajaltouni
Cleveland,OH
Summary
My journey through various roles in hospitality has been instrumental in shaping me into a skilled and experienced professional. As a hostess, I've learned the importance of organization and efficiency in managing front-of-house operations. Transitioning to a barista role, I've mastered the intricacies of coffee preparation and elevated customer service standards. Serving as a server has further enriched my interpersonal skills, allowing me to cater to guests' needs with finesse and attentiveness. Each role has contributed uniquely to my expertise, empowering me to excel in diverse environments and deliver memorable experiences to customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Rebol
10.2023 - 12.2023
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
Hostess
Red Lobster
02.2023 - 06.2023
- Implemented improvements in reservation system management resulting in fewer scheduling conflicts or overbooking during high-volume periods.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Server
Cheers
05.2020 - 08.2020
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Education
BBA - International Business
Cleveland State University
Cleveland, OH05.2027
High School Diploma -
North Olmsted High School
North Olmsted, OH06.2023
Skills
- Problem-Solving
- Customer service expertise
- Efficient collaboration
- Interactive communication skills
- POS Systems
- Professional Demeanor
- Negotiation Tactics
- New Hire Training
Certification
CPR Certified
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Barista
Rebol
10.2023 - 12.2023
Hostess
Red Lobster
02.2023 - 06.2023
Server
Cheers
05.2020 - 08.2020
BBA - International Business
Cleveland State University
High School Diploma -
North Olmsted High School
Similar Profiles
Hanean ShehadehHanean Shehadeh
Stable Manager at Self-employeedStable Manager at Self-employeed
Douglas StumpflDouglas Stumpfl
Regional Sales Manager at Weh Technologies, Inc.Regional Sales Manager at Weh Technologies, Inc.
Retha WagnerRetha Wagner
Nutrition Service Worker at University Hospital St John Medical CenterNutrition Service Worker at University Hospital St John Medical Center
Juanita HarrisJuanita Harris
Licensed Practical Nurse at Cleveland Clinic HillcrestLicensed Practical Nurse at Cleveland Clinic Hillcrest
Reminie ChaidezReminie Chaidez
Barista at Island SavoyBarista at Island Savoy