Serena Hampton Torretta
Johns Creek,GA
Summary
Dynamic professional with a proven track record, excelling in customer service and inventory management. Skilled in problem-solving and store organization, I enhanced sales through effective visual merchandising and trained staff to elevate service quality. Committed to fostering a positive environment and driving operational efficiency.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Spirit Halloween LLC
08.2025 - 11.2025
- Assisted in daily store operations, ensuring compliance with company policies and procedures.
- Coordinated inventory management processes, optimizing stock levels for seasonal demand.
- Trained and mentored new team members, enhancing overall staff performance and customer service skills.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Monitored cash handling procedures, maintaining accuracy during transactions and end-of-day reconciliations.
- Resolved customer inquiries and complaints efficiently, improving customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
After School Teacher
Discovery Point
02.2024 - 05.2024
- Developed engaging lesson plans to enhance student learning and participation.
- Facilitated interactive activities promoting teamwork and social skills among students.
- Monitored student behavior, ensuring a safe and positive environment.
- Collaborated with parents to communicate student progress and address concerns.
- Prepared after-school enrichment activities for children to encourage student participation.
Assistant Teacher
Kids R Kids Learning Academy
05.2022 - 07.2022
- Assisted lead teacher in implementing lesson plans and classroom activities.
- Supported students' learning by providing individualized attention during lessons.
- Facilitated small group discussions to enhance student engagement and participation.
- Organized classroom materials and resources for efficient lesson execution.
- Collaborated with teachers to adapt instructional strategies for diverse learning needs.
- Maintained a positive classroom environment promoting respect and cooperation among students.
Cashier
Tropical Smoothie
03.2022 - 04.2022
- Adhered to safety protocols and company policies while handling sensitive products and transactions.
- Enhanced checkout efficiency by utilizing multitasking skills in fast-paced environment.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
CVS Pharmacy
02.2021 - 12.2021
- Processed customer transactions efficiently using point-of-sale system.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Maintained accurate cash register balances throughout shifts to ensure financial integrity.
- Assisted with inventory management by restocking shelves and organizing merchandise displays.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Implemented store promotions effectively, enhancing customer engagement and sales opportunities.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Chattahoochee High School
Alpharetta, GASkills
- Problem-solving
- Pricing and markdowns
- Customer service and engagement
- Time management
- Store organization
- Store opening and closing
Timeline
Assistant Store Manager
Spirit Halloween LLC
08.2025 - 11.2025
After School Teacher
Discovery Point
02.2024 - 05.2024
Assistant Teacher
Kids R Kids Learning Academy
05.2022 - 07.2022
Cashier
Tropical Smoothie
03.2022 - 04.2022
Cashier
CVS Pharmacy
02.2021 - 12.2021
High School Diploma -
Chattahoochee High School