Serena Lee Kim

● To provide exceptional customer service to all guests and maintain strong rapport and repeat clientele..

• Handled cash payments, tabs, and point-of-sale transactions accurately
• Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
• Oversaw bar area, designed cocktails and menu, and ensured inventory management, compliance with regulations, and strong customer relationships.
• Developed drink menus using seasonal ingredients, new products or specialties of the house.
• Trained bartenders on drink recipes and guest service standards.
• Maintained liquor inventory, stock levels, and bar supplies.

• First employee to open a new bar. I worked with the owner to create and execute customers' experience.
• Managed food/beverage area, cocktail design and menu.
• Handled all inventory, regulation compliance, and customer relationships relationships.
• Demonstrated knowledge about wines, beers, spirits and cocktails by providing detailed descriptions upon request.
• Developed seasonal specials using fresh ingredients and customer preferences.
• Made craft cocktails and prepared food for guests in a very busy environment by myself without any other employees.

• Prepared bespoke meals for client preferences and dietary needs.
• Organized special events and dinner parties for clients, including menu planning and presentation details.
• Adapted recipes using fresh, local ingredients.
• Planned and executed catered events for many events such as Make A Wish and The Las Vegas Women's Association.