Serene Seang
Aurora,CO
Summary
Diligent worker, focused on providing a good reputation for any company that currently employed with. Have the ability to multitask and retain knowledge as learning Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Direct Support Caregiver
Community Intersections
03.2022 - Current
- Enhanced client satisfaction by providing personalized care and support tailored to individual needs.
- Supported clients during medical appointments, advocating for their needs and preferences with healthcare providers.
- Provide safe and comfortable environment through meticulous housekeeping and maintenance tasks.
- Promoted mental health by engaging clients in stimulating conversations and activities.
- Improved clients'' physical well-being through regular exercise routines and mobility assistance.
- Increased client independence by teaching essential self-care skills such as grooming, dressing, and toileting.
- Built strong relationships with clients to deliver emotional support and companionship.
Waitress
Lazy Dog Restaurant
05.2023 - 08.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Greeted new customers, discussed specials, and took drink orders.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Program Specialist
Highpointe
11.2021 - 01.2022
- Guided patients to restroom to support bladder and bowel relief requirements.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Enhanced client satisfaction by providing personalized care and support tailored to individual needs.
- Developed individualized recreational activities based on client interests resulting in increased engagement.
- Ensured consistent communication with family members, keeping them informed about their loved ones'' well-being and progress.
Education
High School Diploma -
Vista Peak 9-12 Preparatory
Aurora, CO05.2022
Skills
- Compassionate Caregiving
- Mental health awareness
- Professional boundaries
- Personal Hygiene Assistance
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Handling Complaints
- Memory retention
Timeline
Waitress
Lazy Dog Restaurant
05.2023 - 08.2023
Direct Support Caregiver
Community Intersections
03.2022 - Current
Program Specialist
Highpointe
11.2021 - 01.2022
High School Diploma -
Vista Peak 9-12 Preparatory
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