SERENITI R. DITTMAR
Willis
Summary
I’m looking to expand and grow my work flow by taking on an administrative or sales remote job. I’m self driven, punctual, personable, motivated and eager to succeed. I do well in extremely stressful situations while also getting tasks done correctly and efficiently.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Self employed dog groomer
Self employed
Willis
05.2023 - Current
- Bathing and drying dogs using appropriate grooming techniques and tools
- Clipping and styling fur based on breed standards and owner preferences
- Inspecting dogs for skin issues, parasites, or other health concerns
- Communicating with pet owners about grooming needs and recommendations
- Maintaining a clean and organized grooming station to ensure hygiene
- Handling dogs safely during grooming to minimize stress and anxiety
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Kept detailed records of services performed for each animal client.
- Scheduled appointments for clients using online software programs.
- Assisted in resolving any customer complaints or concerns efficiently and professionally.
- Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type and owner contact details.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
- Organized promotional events such as adoption drives or fundraisers that benefit local animal shelters.
Warranty Administrator
Texan Hyundai
Rosenberg
11.2022 - 05.2023
- Processed warranty claims for customer vehicles efficiently and accurately.
- Coordinated with service departments to verify warranty coverage and repairs.
- Communicated with customers regarding warranty status and claim resolutions.
- Reviewed documentation to ensure compliance with manufacturer guidelines.
- Processed warranty paperwork for accurate documentation, reporting and filing.
Bartender/Bar Manager
Christian's Tailgate
01.2020 - 01.2021
- Managing the bar alone
- Mixed cocktails and beverages according to established recipes and standards.
- Managed inventory by tracking supplies and ordering necessary items.
- Multi-tasking under pressure
- Keeping a professional manner during stressful situations
- Working alone while taking care of over 50+ customers
- Working over time
- Calling authority when law or someone's safety has been threatened
- Being productive during slow hours
- Keeping the bar clean and orderly
Administrative Assistant
Family & Friends
01.2016 - 01.2021
- Scheduling executive appointments and meetings
- Processing invoices and managing files
- Presentation building and formatting
- Scheduling travel for executives
- Arranging Covid tests for employees and CEO
- Building and managing executive calendar on google docs
- Traveling with CEO for work purposes
Server
RA sushi
01.2020 - 12.2020
- Knowledgeable of full menu of sushi items, and able to offer suggestions to customer palate.
- Maintaining a very high level of customer experience in a dynamic upper scale environment.
- Ensuring food is removed from the table at the right time in order to maintain a pleasant dining experience.
Cocktail Waitress
Baker St. Pub & Grill
01.2018 - 01.2019
- Providing friendly service to pub patrons
- Handling customer complaints in a professional and calm manor
- Monitoring customers alcohol intake for their safety and mine
- Assisting in planning for events and new promotions.
Lifeguard
ABP beautiful pools
01.2017 - 12.2017
- Providing a safe environment for families and children
- Enforcing rules to the extent of contacting local law enforcement when needed
- Following all protocols with weather, including evacuating the pool when needed
- Using chemicals safely and correctly to keep the chlorine levels balanced and safe for use
Education
Dog Groomer/safety Certification - Professional Dog Grooming
QC Pet Studies
Willis, Texas 08.2022 - 04.2023
Pharmacy Tech classes completed -
Houston Community College
01.2020
Graduated -
Cinco Ranch High School
01.2018
Skills
- Microsoft Office
- Word
- PowerPoint
- PeopleSoft
- Adobe Acrobat
- Google Docs
- Google Calendar
- Aloha Service
- Toast Service
- Social Media Platforms
- FB
Software Proficiencies
- Microsoft Office
- Word
- PowerPoint
- PeopleSoft
- Adobe Acrobat
- Google Docs
- Google Calendar
- Aloha Service (Restaurant POS system)
- Toast Service (Restaurant POS system)
- Social Media Platforms: Instagram, FB & Twitter
Timeline
Self employed dog groomer
Self employed
05.2023 - Current
Warranty Administrator
Texan Hyundai
11.2022 - 05.2023
Dog Groomer/safety Certification - Professional Dog Grooming
QC Pet Studies
08.2022 - 04.2023
Bartender/Bar Manager
Christian's Tailgate
01.2020 - 01.2021
Server
RA sushi
01.2020 - 12.2020
Cocktail Waitress
Baker St. Pub & Grill
01.2018 - 01.2019
Lifeguard
ABP beautiful pools
01.2017 - 12.2017
Administrative Assistant
Family & Friends
01.2016 - 01.2021
Pharmacy Tech classes completed -
Houston Community College
Graduated -
Cinco Ranch High School