Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Serenity Alvarado

The Bronx,NY

Summary

Dynamic and results-oriented professional with extensive experience in customer-facing roles, notably as a Cashier Team Lead at Charlotte Russe. Excelled in enhancing customer loyalty and mentoring teams, showcasing exceptional customer service and communication skills. Proven ability in cash handling and time management, consistently achieving high accuracy and efficiency in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Cashier

Wingstop Restaurant
10.2024 - Current
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Set up new sales displays each week with fresh merchandise.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.

Barista

Starbucks
01.2024 - Current
  • Controlled line and crowd with quick, efficient service.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Used POS system to accurately enter orders and process payments.
  • Promoted additional items with beverages, increasing store sales.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Cashier Team Lead

Charlotte Russe
09.2022 - Current
  • Assisted customers by answering questions and fulfilling requests.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Increased customer loyalty and retention.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.

Babysitter

Babylist.com
06.2021 - 12.2022
  • Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
  • Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
  • Played games, worked on puzzles, and read books to young children.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Communicated positively with children and guardians.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.

Education

Bronx Community College
Bronx, NY
08.2024

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Time management skills
  • Cleaning and sanitizing
  • Team collaboration
  • Reliability and punctuality
  • Written and verbal communication

Languages

Spanish
Native or Bilingual

Timeline

Cashier

Wingstop Restaurant
10.2024 - Current

Barista

Starbucks
01.2024 - Current

Cashier Team Lead

Charlotte Russe
09.2022 - Current

Babysitter

Babylist.com
06.2021 - 12.2022

Bronx Community College

Similar Profiles

CREATE PROFILE
Serenity Alvarado