Serenity Babbitt

• Assisted managers in decision-making processes based on thorough research and analysis of available data.
• Answered and managed incoming and outgoing calls while recording accurate messages for boss.
• Expedited document processing with accurate data entry and timely filing.
• Prepared and edited documents to produce precise, accurate and professional communication.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Managed customer expectations by clarifying needs, identifying options and recommending products
• Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and

resolving problems to maximize efficiency.

• Updated customer accounts. addresses and contact information.