Serenity Baisa
Mesa,Arizona
Summary
Motivated student with a strong work ethic and exceptional interpersonal skills. Adaptable and quick to master new skills, able to work effectively unsupervised. Seeking opportunities to enhance abilities and contribute to client, team member, and workplace growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
Xavier's Casa Reynoso
Mesa, Arizona
03.2020 - Current
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
Team Leader
Jamba Juice
Mesa, Arizona
10.2022 - 09.2023
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Maintained a positive work environment that promoted collaboration between team members.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Cashier
Chiptole
Mesa, Arizona
10.2023 - 03.2025
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Volunteer
Akers Pearson Eyecare
Mesa, Arizona
10.2019 - 01.2020
- Provided assistance to staff in the daily operations of the organization.
- Created digital records of paper documents using specialized scanning software.
Volunteer
Project CURE
Tempe, Arizona
09.2023 - 12.2024
- Provided assistance to staff in the daily operations of the organization.
- Organized and maintained records of volunteer hours and donations.
- Developed and implemented organizational systems to streamline workflow processes.
- Inspected packages for damage or defects and recorded information on the shipment paperwork.
Education
Some College (No Degree) - Social Work
Arizona State University, Phoenix, AZ, US
Phoenix, AZSkills
- Customer Service
- Documentation And Reporting
- Mentoring
- Cash Handling
- Attention to Detail
- Goal Setting
- Teamwork and Collaboration
- Problem-Solving
Accomplishments
- Student Government Senior Class President
- Graduated with Honors
Certification
- OSHA Certified
- Fingerprint Clearance Card
Timeline
Cashier
Chiptole
10.2023 - 03.2025
Volunteer
Project CURE
09.2023 - 12.2024
Team Leader
Jamba Juice
10.2022 - 09.2023
Waitress
Xavier's Casa Reynoso
03.2020 - Current
Volunteer
Akers Pearson Eyecare
10.2019 - 01.2020
Some College (No Degree) - Social Work
Arizona State University, Phoenix, AZ, US
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