Serenity Banks
Helena,MT
Summary
Professional Patient Access Specialist with strong focus on team collaboration and achieving results. Skilled in patient registration, insurance verification, and handling sensitive information with confidentiality. Known for flexibility in adapting to changing needs and relying on strong communication and problem-solving abilities. Prepared to make significant impact in ensuring seamless patient access and satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
St Peter's Health
Helena, MT
06.2023 - Current
- Coordinated patient registration processes to ensure accurate data entry and efficient workflow.
- Verified insurance eligibility and benefits, facilitating timely patient access to care services.
- Assisted patients in navigating health insurance options, enhancing their understanding of coverage.
- Managed appointment scheduling, optimizing provider availability and patient convenience.
- Trained new staff on patient access protocols, ensuring compliance with organizational standards.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
Food Service Worker
Slim Chickens
Helena, MT
12.2020 - 05.2023
- Assisted in food preparation and service to ensure quality and efficiency.
- Maintained cleanliness and organization of workstations following safety protocols.
- Supported team members during peak service hours to enhance customer satisfaction.
- Operated kitchen equipment safely while adhering to operational guidelines.
- Collaborated with colleagues to improve workflow and address challenges promptly.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Education
High School Diploma -
Helena High School
Helena, MT06-2023
Skills
- Medical terminology
- Front desk operations
- HIPAA compliance
- Appointment scheduling
- Client support
- Professional communication skills
- Effective team engagement
- CPR and BLS certification
Certification
- Basic Life Support, American Heart Association, 03/24 - 03/26
- Certified Patient Access Specialist, Healthcare Business Insights - 06/2024 - 06/2026
Timeline
Patient Access Specialist
St Peter's Health
06.2023 - Current
Food Service Worker
Slim Chickens
12.2020 - 05.2023
High School Diploma -
Helena High School