Serenity Brown
Fort Myers ,FLORIDA
Summary
Proven track record in enhancing customer satisfaction and streamlining payment transactions, demonstrated across roles at ALDI and Lowe's. Specializes in POS systems and customer service, significantly improving shopping experiences. Exhibits strong organizational skills and team leadership, adept at driving sales and operational efficiency.
Overview
2
2
years of professional experience
Work History
Store Associate
ALDI
10.2023 - 07.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Sales Associate
Lowe's
05.2023 - 08.2023
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
Cashier
The Home Depot
01.2022 - 05.2023
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate - Business Management
Tallahassee Community College
Tallahassee, FLFort Myers High School
Fort Myers, FL2021
Skills
- Payment Processing
- Shipment Processing
- Customer Service
- Product display
- Customer Assistance
- Organization
- Retail transactions processing
- Product support
- Cash Handling Accuracy
- POS Systems
- Team Leadership
Timeline
Store Associate
ALDI
10.2023 - 07.2024
Sales Associate
Lowe's
05.2023 - 08.2023
Cashier
The Home Depot
01.2022 - 05.2023
Associate - Business Management
Tallahassee Community College
Fort Myers High School