Serenity C. Dorsey
Summary
Customer service and administrative support professional with experience in hospitality, client relations, and event coordination. Skilled in customer service, administrative support, workflow coordination, and problem-solving in fast-paced environments. Known for strong communication, teamwork, and adaptability while delivering positive customer experiences. Motivated to grow and contribute to team success.
Overview
6
6
years of professional experience
Work History
Barking Hound Village Associate
Barking Hound Village
Atlanta GA
05.2025 - 05.2026
- Led daily operations to ensure optimal pet care and client satisfaction.
- Developed and implemented training programs for new staff members to enhance service quality.
- Streamlined scheduling processes, improving efficiency in managing pet appointments and services.
- Coordinated communication between clients and staff to resolve inquiries and issues promptly.
- Conducted regular assessments of pet health and behavior, advising clients on best practices.
- Managed inventory of supplies, ensuring availability for all operational needs without overstocking.
- Mentored junior associates, fostering a collaborative team environment focused on continuous improvement.
Customer Service Associate
Grocery Store Outlet
Santee, CA
10.2020 - 04.2021
- Assisted customers with inquiries and product selections, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure smooth operations.
- Resolved customer complaints efficiently, improving satisfaction and loyalty.
- Maintained inventory levels through regular stock checks and replenishment procedures to minimize shortages.
- Monitored store environment for cleanliness and organization, ensuring compliance with health regulations.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Youth Community Advocate
SD Workforce Partnership
San Diego, CA
06.2020 - 08.2020
- Engaged with diverse populations to understand needs and tailor services effectively.
- Evaluated program effectiveness through participant feedback and made recommendations for improvement.
- Educated policymakers on pertinent issues affecting the community, influencing positive change at the legislative level.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Interviewed members of specific populations to understand and document issues.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Monitored progress towards service plan goals.
Education
Bachelor of Science - Political Science
Clark Atlanta University
Atlanta, GA05-2025
Master of Arts - Political Science
Clark Atlanta University
Atlanta, GASkills
- Customer relations
- Appointed school and student ambassador
- Welcome incoming new students and is a peer to peer mentor
- Greet and provide tours to international and domestic e3 Civic High School stakeholders
- Assist Customers with purchases
- Design Thinking
- Build effective communication skills
- Collaborate with others to find solutions to challenging problems
- Team lead on group projects
- Build Logic Models for workgroups
- Civic Engagement
- Participate in the development of community programs for opportunity youth
- Volunteer for the annual San Diego World Refugee Day celebration
- Participate in the Kuumba Fest celebration of African American Achievement
Affiliations
- Political Science Association CAU (Clark Atlanta University)
- Women of CAU
- Save a Girl, Save a World
- National Council of Negro Women (School and State Chapter)
- Black Student Union President
- Outreach Coordinator
- Step Team Captain
- Outreach & Social Media Coordinator
- Cal SOAP
- Urban League, Project Ready Participant
- University of California, Pre-college Scholar
Languages
Mandarin Chinese
Limited Working
Timeline
Barking Hound Village Associate
Barking Hound Village
05.2025 - 05.2026
Customer Service Associate
Grocery Store Outlet
10.2020 - 04.2021
Youth Community Advocate
SD Workforce Partnership
06.2020 - 08.2020
Bachelor of Science - Political Science
Clark Atlanta University
Master of Arts - Political Science
Clark Atlanta University