Serenity DeLeon

Assisted residents with daily living needs, ensuring safety, dignity, and comfort in a memory care environment.
• Monitored behaviors, redirected residents using compassionate communication, and reported changes to nursing staff.
• Supported mobility, transfers, and personal care while following all safety and dementia-care protocols.
• Maintained accurate documentation and helped create a calm, structured, and engaging environment for residents.

• Cataloged and organized library materials to enhance accessibility for students and faculty.
• Assisted patrons in utilizing library resources, fostering a supportive learning environment.
• Conducted reference interviews to identify user needs and provide tailored information services.
• Implemented digital tools for cataloging, improving efficiency in resource management.

• Supervised daily cleaning operations to ensure compliance with health and safety standards.
• Trained staff in proper cleaning techniques and use of custodial equipment.
• Developed and implemented cleaning schedules for campus facilities to optimize efficiency.
• Conducted inspections to maintain quality control and address maintenance issues promptly.

• Led customer service team to enhance client satisfaction through effective communication and issue resolution.
• Developed training programs for staff to improve product knowledge and service delivery standards.
• Implemented feedback mechanisms to identify service gaps, driving continuous improvement initiatives.
• Streamlined operational processes, reducing response times and enhancing overall efficiency in customer interactions.

• Assisted customers with product selection and inquiries to enhance shopping experience.
• Maintained accurate inventory levels through regular stock checks and organization.
• Processed transactions efficiently at the point of sale to ensure customer satisfaction.
• Collaborated with team members to create visually appealing product displays.