Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serenity Fallan

Italy,TX

Summary

Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

GWG Wood Group
Ferris, Tx
05.2023 - Current
  • Data entry with word count of 50wpm
  • Fulfilling orders for customers
  • Handling cash/credit
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Custodian

Oaks Church
12.2022 - Current
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained well-organized supply closet for easy access to necessary tools.
  • Moved furniture for cleaning and set up for special events.
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.

YMCA After School Counselor

YMCA Child Development Center
09.2021 - 11.2022
  • Organized fun and educational activities to enhance students'' creative thinking and problem-solving skills.
  • Enhanced student participation by incorporating interactive activities and group projects into after-school program.
  • Maintained accurate records on student attendance, performance, and behavioral issues for review by program administrators.
  • Built productive, lasting connections with individual students.
  • Managed safe and inclusive environment, promoting respect and understanding among diverse groups of students.

Customer Service Representative

RaceTrac
10.2021 - 04.2022
    • Handled customer inquiries and suggestions courteously and professionally.
    • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
    • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

High School Diploma -

Penn Foster Highschool
Penn, PA
10.2020

Skills

  • Self-taught cleaning
  • Fast learner
  • Certifications
  • Cleaning and sanitizing
  • Work independently
  • Responsible and Dependable
  • Customer Service
  • Problem-Solving
  • Team Collaboration

Timeline

Customer Service Representative

GWG Wood Group
05.2023 - Current

Custodian

Oaks Church
12.2022 - Current

Customer Service Representative

RaceTrac
10.2021 - 04.2022

YMCA After School Counselor

YMCA Child Development Center
09.2021 - 11.2022

High School Diploma -

Penn Foster Highschool
Serenity Fallan