Years of professional Customer Service Experience
BRANDON DALTON
Customer Service Representative
Batavia,OH
Summary
5 years of customer-based service providing solutions to consumer problems in retail, food, insurance, and clerical work in the medical field, and having a want to expand a well-oriented mind into new and exciting fields.
Overview
5
5
Work History
Customer Service Representative
American Modern Insurance Group
Amelia, OH
08.2020 - 03.2021
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Entered customer interaction details in ModernLink/AMSuite to track requests, document problems and record solutions offered.
- Kept all customer information secure and confidential.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Patient Access Coordinator
The Christ Hospital Health Network
Cincinnati, OH
06.2018 - 04.2020
- Calling and receiving calls from patients and offices for scheduling and registration.
- Confirming and examining insurance verification on behalf of patients and doctor's offices.
- Sensitive training toward patients with various health issues.
- Taking payments and discussing payment information and plans that best suits the patient's needs.
Customer Service Associate
Lowe's Home Improvement
Cincinnati, OH
06.2016 - 06.2018
- Assisting customers with finding merchandise.
- Explaining the significance of certain products to customers.
- Selling and negotiating prices with customers and contractors.
- Maintaining the cleanliness of all respective departments.
- Monitoring cash at registers and handling credit information for contractors.
Education
High School Diploma - undefined
Northwest Senior High School
Skills
Complaint resolutionMedical terminology knowledgeProfessional telephone demeanorInbound and Outbound CallingCreative problem solving
Organically self-taught in Microsoft Office
Fast Typing and Transcribing (60 Words Per Minute)
Well-Rounded and Dedicated People Person
Insurance VerificationCustomer satisfactionCustomer supportInsuranceMedical terminologySchedulingTelephoneTypingTimeline
Customer Service Representative
American Modern Insurance Group
08.2020 - 03.2021
Patient Access Coordinator
The Christ Hospital Health Network
06.2018 - 04.2020
Customer Service Associate
Lowe's Home Improvement
06.2016 - 06.2018
High School Diploma - undefined
Northwest Senior High School