Serenity Freeman
Davenport,IA
Summary
Dynamic manager with a proven track record at Gateway Towing, excelling in team leadership and customer service. Enhanced employee engagement and satisfaction through effective mentoring and conflict resolution. Skilled in budget management and CRM, fostering strong relationships that drive business growth and operational excellence.
Overview
4
4
years of professional experience
Work History
Manager
Gateway Towing
Clinton, IA
05.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Travel Barista
Starbucks, Barista
Asbury, IA & Platteville, WI & Clinton, IA
08.2022 - 07.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Education
Vocational School - Esthetics
Capri College
Davenport, IA08.2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Customer relationship management (CRM)
- Shift scheduling
- Sales techniques
- Hiring and training
- Customer relationship management
- Staff training
Timeline
Travel Barista
Starbucks, Barista
08.2022 - 07.2024
Manager
Gateway Towing
05.2021 - Current
Vocational School - Esthetics
Capri College