Serenity Goodwin
INDIANAPOLIS,IN
Summary
Reliable Restaurant Team Member experienced in order taking, cleaning, and monitoring cook times. Delivered exceptional customer service by fostering rapport and ensuring compliance with food safety regulations. Focused on promoting enjoyable dining experiences through effective communication, time management, and conflict resolution.
Overview
4
4
years of professional experience
Work History
Server
Olive Garden
Indianapolis, Indiana
02.2025 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary preferences.
- Processed orders accurately using point-of-sale systems.
- Maintained cleanliness and organization of dining areas and tables.
- Collaborated with kitchen staff to ensure timely food delivery.
- Trained new servers on restaurant policies and service techniques.
- Resolved guest inquiries and concerns promptly, enhancing overall customer satisfaction.
- Upsold daily specials to enhance guest dining experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Promoted desserts and appetizers during service, increasing overall sales and enhancing the dining experience.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Implemented customer feedback to refine service quality and menu offerings, contributing to improved guest satisfaction.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Set up tables in between patrons to reduce wait times.
Restaurant Team Member
Papa Johns
INDIANAPOLIS
12.2022 - 01.2025
- Prepared food items according to company recipes and standards.
- Assisted customers with menu selections and order placements.
- Maintained cleanliness of dining area and kitchen equipment.
Skills
Reliable Restaurant Team Member experienced in order taking, cleaning, and monitoring cook times Delivered exceptional customer service by fostering rapport and ensuring compliance with food safety regulations Focused on promoting enjoyable dining experiences through effective communication, time management, and conflict resolution
Reliable Restaurant Team Member experienced in order taking, cleaning, and monitoring cook times Delivered exceptional customer service by fostering rapport and ensuring compliance with food safety regulations Focused on promoting enjoyable dining experiences through effective communication, time management, and conflict resolution
Timeline
Server
Olive Garden
02.2025 - Current
Restaurant Team Member
Papa Johns
12.2022 - 01.2025