Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
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Serenity Heard

Serenity Heard

Chicago,IL

Summary

Motivated and goal-oriented student with experience supporting customers, managing responsibilities efficiently, and maintaining organized work environments. Known for strong interpersonal skills, reliability, and a proactive mindset. Seeking an internship opportunity to apply and expand professional skills while contributing meaningfully to organizational success.

Overview

2
2
years of professional experience
2026
2026
years of post-secondary education

Work History

Sales Associate

Undercover Bookstore
Chicago, Illinois
06.2025 - 12.2025
  • Assisted customers in locating and selecting books based on their interests and needs.
  • Provided personalized recommendations to increase customer satisfaction and
  • Restocked shelves and managed inventory to ensure products were readily available.
  • Resolved customer questions and concerns in a professional and friendly
  • Maintained a clean, welcoming store environment.

Advanced Basketball – After School Matters

After School Matters Inc.
Chicago, IL
08.2025 - 10.2025
  • Participated in advanced-level basketball training focused on skill development, teamwork, and discipline.
  • Demonstrated leadership and strong communication during team practices and games.
  • Developed time management skills by balancing program participation with school responsibilities.
  • Collaborated with peers to improve performance and team strategy.
  • Represented the program positively during competitions and events.

Salon Assistant

Hair 2 Perfection Salon Studio
Chicago, IL
06.2025 - 09.2025
  • Performed daily cleaning of floors, styling stations, shampoo areas, and waiting areas.
  • Removed trash and disposed of hair and debris promptly to maintain a safe environment.
  • Assisted with opening and closing cleaning duties.
  • Maintained equipment
  • Helped create a welcoming and professional atmosphere for clients.

Food Service Associate

The Love Juice Co.
Chicago, IL
06.2024 - 09.2024
  • Provided friendly and efficient customer service in a fast-paced environment.
  • Prepared fresh juices, smoothies, and food items following health and safety standards.
  • Maintained cleanliness of prep stations and equipment
  • Promoted menu items and upsold add-ons to increase daily sales.
  • Managed multiple orders during peak hours while maintaining quality and speed.

Education

Bogan Computer Technical High School
Chicago, IL

Skills

  • Team collaboration
  • Time management
  • Sales promotion
  • Problem resolution
  • Attention to detail
  • Effective communication
  • Brand promotion
  • Task prioritization
  • Calm demeanor
  • Goal oriented
  • Problem-solving skills
  • Very well organized

Languages

English
Full Professional

Affiliations

  • Clothing Brand
  • Goes to the Library/ Bookstore
  • Music Production
  • Workout
  • Boxing
  • Honors Math
  • Honors Science

Accomplishments

Boxing:

  • Trained regularly in boxing, developing discipline, resilience, and mental toughness, Improved cardiovascular endurance, coordination, and strategic thinking under pressure.
  • Demonstrated commitment by balancing training with academic/professional responsibilities.

Workout / Fitness:

  • Maintained a consistent fitness routine demonstrating discipline and goal setting.
  • Tracked performance metrics to improve strength, endurance, and overall health.
  • Encouraged peers through accountability and motivation in group training settings
  • Music Production:
  • Managed recording sessions, sound design, and final mastering processes.
  • Built technical proficiency in audio engineering and creative direction.

Clothing Brand (Owner):
Founded and managed an independent clothing brand, making product design, branding, and marketing strategy.
Increased online engagement by leveraging social media
Coordinated production, inventory management, and customer service operations.
Built brand identity and executed promotional drops to drive sales growth.

Timeline

Advanced Basketball – After School Matters

After School Matters Inc.
08.2025 - 10.2025

Sales Associate

Undercover Bookstore
06.2025 - 12.2025

Salon Assistant

Hair 2 Perfection Salon Studio
06.2025 - 09.2025

Food Service Associate

The Love Juice Co.
06.2024 - 09.2024

Bogan Computer Technical High School
Serenity Heard