Serenity Jones
Summary
Driven leader with exceptional communication skills and talent for inspiring teams to exceed expectations. Energetic and resourceful professional dedicated to delivering outstanding guest experiences and optimizing hotel operations. I am also a results-driven professional with extensive experience in procurement, supply chain management, and vendor relations, ensuring optimal cost-efficiency and quality standards. Skilled at developing and implementing strategic purchasing plans, negotiating contracts, and managing supplier performance to achieve company objectives, while consistently maintaining methodical approach to tasks and solid work ethic.
Overview
14
14
years of professional experience
1
1
Certification
Work History
DIRECTOR OF PURCHASING & DIRECTOR OF OPERATIONS
Fairfield Inn by Marriott /Springhill Suites By Marriott
07.2023 - Current
- Achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing team members while maintaining the integrity of the hotel
- Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations
- Builds relationships with key customers and involved in the sales process
- Annual budgeting, forecasting, and strategic planning
- Daily Financial reporting and Guest balance management to ensure payments are made on a daily basis and outstanding balances are addressed in a timely fashion
- Analyze financials to drive higher revenue, future profitability and maximum return on investment
- Use distribution channels and technology platforms to drive revenue and maximize market share
- Purchasing & Contract Management
- Collaboration & Cross-Functional Support
- Reporting & Process Improvement
- Overseeing sales and marketing, front desk, housekeeping, and maintenance departments
- Implementing and complying with all company policies and standards and clearly communicating them to team members on a routine basis
- Inventory control and monitoring in all departments
- Efficiently managing all hotel costs at a minimal levels without affecting quality of service
- Identify operational deficiencies and implement measures to correct those them quickly
- Inspecting rooms and property on a daily basis to ensure they meet standards
- Speak to guests - ask for their feedback and regularly check guest love scores and respond to reviews
- Respond to guests inquiries, resolve concerns, and ensure guest satisfaction
- Monitor and develop team member performance through cross training, training resources, and addressing staff errors and discrepancies immediately upon discovery
- Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance
- Scheduling and conducting regular staff and department meetings, employee evaluations, and providing incentives for outstanding staff performance in all departments
- Recruit, interview, and train team members
- Procurement Leadership & Strategy
- Lead all procurement activities in collaboration with Project Managers, ensuring cost-effective purchasing while maintaining brand standards
- Manage 3rd-party procurement vendors to ensure timely and budget-conscious delivery of goods and services
- Develop and implement purchasing policies and best practices to optimize procurement operations
- Oversee owner-furnished Furniture, Fixtures & Equipment (FF&E) and contractor-installed materials
- Review and approve procurement contracts, purchase orders, change orders, and vendor agreements
- Track procurement budgets and purchasing schedules using project management software
- Monitor supplier performance and enforce compliance with quality and cost standards
- Work closely with owners, architects, designers, brand representatives, contractors, and vendors to align purchasing with project requirements
- Serve as the primary procurement liaison between Hotels Management Company/ Owners and external partners
- Support procurement-related field activities, including punch lists, budget tracking, and reporting
- Maintain procurement reports, including cost forecasts, purchasing schedules, and vendor performance metrics
- Identify opportunities for cost savings and efficiency improvements in the procurement process
- Ensure compliance with brand, legal, and regulatory procurement standards
TASK FORCE GENERAL MANAGER
Springhill Suites by Marriott
Oxon Hills, MD
06.2021 - 07.2023
- Oversaw hiring process of new staff members, conducted interviews, and provided onboarding orientation sessions
- Established strong partnerships with local businesses to increase brand recognition in the community
- Led weekly meetings with staff to review progress towards goals, discuss challenges, and motivate employees
- Developed and implemented effective strategies for employee development and training
- Created an innovative customer service program that increased customer satisfaction ratings by 10%
- Annual budgeting, forecasting, and strategic planning
- Daily Financial reporting and Guest balance management to ensure payments are made on a daily basis and outstanding balances are addressed in a timely fashion
- Analyze financials to drive higher revenue, future profitability and maximum return on investment
- Use distribution channels and technology platforms to drive revenue and maximize market share
- Overseeing sales and marketing, front desk, housekeeping, and maintenance departments
- Implementing and complying with all company policies and standards and clearly communicating them to team members on a routine basis
- Inventory control and monitoring in all departments
- Efficiently managing all hotel costs at a minimal levels without affecting quality of service
- Identify operational deficiencies and implement measures to correct those them quickly
- Inspecting rooms and property on a daily basis to ensure they meet standards
- Speak to guests - ask for their feedback and regularly check guest love scores and respond to reviews
- Respond to guests inquiries, resolve concerns, and ensure guest satisfaction
- Monitor and develop team member performance through cross training, training resources, and addressing staff errors and discrepancies immediately upon discovery
- Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance
- Scheduling and conducting regular staff and department meetings, employee evaluations, and providing incentives for outstanding staff performance in all departments
- Recruit, interview, and train team members
TASK FORCE ASSISTANT GENERAL MANAGER
Springhill Suites by Marriott
Lanham, MD
08.2016 - 06.2021
- Resolved customer complaints quickly and efficiently to enhance customer loyalty and retention rates
- Provided leadership, guidance, and direction to ensure team members reach desired goals
- Guided, Developed, and implemented policies, procedures and operations
- Managed day-to-day operations, ensuring high levels of customer service and satisfaction
- Maximized ADR and Occupancy
- Ensured bank deposits are made on a daily bases
- Ordered Supplies and equipment through US Foods, Sysco, Pepsi, Guest Supply, HD Supply etc
- Handled and resolved employee's issues
- GSS, GXP, Mobile Matrix in the 90-98%
- Product Catalog, MRDW, Fosse, MarRFP, Opening experience
- Reviewed company reports to analyze sales, gross profit, and inventory activity
- QA & Room Quarterly Inspections
- M3 Reports, Control Labor Cost and Train staff efficiently
- Maintained high standards of cleanliness throughout all areas of the property
- Coordinated with other departments to ensure hotel events ran smoothly
FRONT OFFICE MANAGER
Fairfield by Marriott
Indinapolis, IN
10.2011 - 08.2016
- Managed front office operations, including scheduling staff and assigning tasks
- Ensured customer satisfaction by providing efficient service and resolving complaints
- Trained new employees in customer service practices and policies
- Processed payments accurately using point-of-sale system software
- Ordered supplies and maintained inventory control, minimizing unnecessary expenses
- Tracked customer satisfaction surveys, maximizing usage of response tracking system
- Implemented new hire training program to onboard and train new employees within operations
Education
BACHELOR OF SCIENCE (B.S.) - HOSPITALITY MANAGEMENT
DeVry University Chicago Campus
Chicago, IL06-2006
Skills
- Business management
- Strategic planning and execution
- Process improvements
- Leadership and team building
- Team training and development
- Problem resolution
- Inventory control
- Operations management
- Expense control
- Fosse
- Marsha
- F&B
- Labor Control
- Analytical skills
- Total quality management
- Supplier relationship management
- Negotiation expertise
- Supply chain optimization
- Procurement Expertise
- Budget planning
- Purchase order management
- Resourcefulness
- Vendor relationship management
- Inventory coordination
Certification
- SHRM Certified Professional
- CPR Certification
- Food Safety 360
- Serv Safe
- Stay PMS
- EVOLVE
- Connect U
Timeline
DIRECTOR OF PURCHASING & DIRECTOR OF OPERATIONS
Fairfield Inn by Marriott /Springhill Suites By Marriott
07.2023 - Current
TASK FORCE GENERAL MANAGER
Springhill Suites by Marriott
06.2021 - 07.2023
TASK FORCE ASSISTANT GENERAL MANAGER
Springhill Suites by Marriott
08.2016 - 06.2021
FRONT OFFICE MANAGER
Fairfield by Marriott
10.2011 - 08.2016
BACHELOR OF SCIENCE (B.S.) - HOSPITALITY MANAGEMENT
DeVry University Chicago Campus