Victoria Nazarova
Venice,FL
Summary
Dynamic Director of Operations with proven success in streamlining processes and enhancing efficiency. Expertise in strategic planning and team collaboration to drive organizational growth. Proven to possess the ability to grow business both operationally, and seamlessly.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Operations/Director of Human Resources
JJSA INC.
06.2014 - Current
- Streamlined operational processes to enhance efficiency and reduce costs.
- Led cross-functional teams to implement strategic initiatives and drive performance improvements.
- Developed and monitored KPIs to assess operational effectiveness and ensure alignment with company goals.
- Managed vendor relationships to optimize supply chain logistics and procurement strategies.
- Conducted regular audits of operational workflows to identify areas for enhancement and compliance adherence.
- Facilitated training programs for staff to elevate skill sets and improve team performance metrics.
- Analyzed market trends for strategic planning and operational adjustments for competitive pricing advantage.
- Fostered a culture of continuous improvement through feedback loops and employee engagement initiatives.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
Medical Biller and Coder
Andre's Medical Billing
06.2011 - 06.2014
- Processed medical claims accurately, ensuring compliance with industry regulations and standards.
- Reviewed patient records to verify data integrity and coding accuracy.
- Utilized billing software to generate invoices and track payment statuses efficiently.
- Collaborated with healthcare providers to resolve discrepancies in billing information.
- Managed electronic payment systems to streamline payment processes and reduce errors.
- Provided exceptional customer service when addressing client inquiries regarding billing or payment matters, resulting in improved client satisfaction levels.
- Reduced outstanding receivables by consistently following up on overdue invoices and negotiating payment plans with clients.
- Prepared vendor invoices and processed incoming payments.
- Trained new team members in medical billing software, increasing efficiency within the department.
Receptionist /Customer Service Cashier
Semersky Enterprises
02.2008 - 06.2011
- Managed front desk operations, ensuring efficient guest check-in and appointment scheduling.
- Coordinated communication between departments to enhance workflow and service delivery.
- Maintained organized filing systems, improving accessibility of client records and documents.
- Assisted in training new staff on office procedures and customer service protocols.
- Led initiatives to improve client satisfaction through enhanced reception services and support.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Associate of Arts -
College of Lake County
Grayslake, ILSkills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Business management
- Process improvement
- Process improvements
- Quality assurance
- Cost control
- Leadership training
- Workforce planning
- Performance analysis
- Schedule oversight
- Risk mitigation
- Capital spending
- Retail build outs
- Operations management
- Teamwork and collaboration
- Decision-making
- Employee development
- Staff hiring
- Human resources
- Payroll administration and timekeeping
- Client account management
- Tax law
- Legal analysis
- Civil law
- Legal research and review
Certification
- Food Handling Certification - 2020
- Certified JJ Management Training
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Spanish
Limited Working
Timeline
Director of Operations/Director of Human Resources
JJSA INC.
06.2014 - Current
Medical Biller and Coder
Andre's Medical Billing
06.2011 - 06.2014
Receptionist /Customer Service Cashier
Semersky Enterprises
02.2008 - 06.2011
Associate of Arts -
College of Lake County