Ayleen Lawless
Syracuse
Summary
HR and Operational leader with extensive experience at Peace at HomeCare, recognized for enhancing operational efficiency and aligning strategic goals. Proven ability to lead teams, develop employees, and streamline processes, leading to increased performance and client satisfaction. Proficient in project management and promoting interdepartmental collaboration.
Overview
8
8
years of professional experience
Work History
Director of Human Resources & Operations
Peace at HomeCare
Fayetteville
05.2024 - Current
- Developed and implemented standard operating procedures across multiple departments.
- Collaborated with cross-functional teams to enhance communication and optimize processes.
- Trained new employees on operational policies and safety protocols.
- Facilitated regular team meetings to align on goals and address challenges.
- Created policies to improve workflow efficiency and reduce costs.
- Resolved customer service issues promptly, ensuring high customer satisfaction levels.
- Provided leadership and guidance to subordinate managers for improved team performance.
- Conducted performance reviews with direct reports, identifying opportunities for growth.
Human Resources Manager
Rochester Hearing & Speech Center
Rochester
03.2023 - 11.2024
- Managed recruitment for diverse organizational roles to attract top talent.
- Developed and implemented training programs to enhance employee skills.
- Facilitated resolution of workplace conflicts through effective employee relations discussions.
- Oversaw compliance with labor laws and enforced organizational policies.
- Implemented onboarding procedures for new hires across all departments.
- Collaborated with leadership to align HR strategies with overall organizational objectives.
- Handled sensitive employee information with utmost confidentiality and discretion.
- Maintained employee records in compliance with company policy and legal requirements.
Human Resources Manager
The Cottages At Garden Grove
Cicero
01.2022 - 03.2023
- Managed recruitment processes for diverse roles, ensuring alignment with organizational objectives.
- Facilitated employee relations discussions, resolving workplace conflicts effectively.
- Oversaw compliance with labor laws and policies, maintaining legal integrity.
- Implemented onboarding procedures for new hires, promoting seamless departmental integration.
- Maintained HRIS systems, ensuring accurate employee data management.
- Handled sensitive information with utmost confidentiality and discretion.
- Screened and interviewed potential employees to identify best-fit candidates.
- Processed payroll through Paylocity for all employees using automated systems for precision.
Scheduling Manager/Payroll/HR Generalist
Auburn Community Hospital
Auburn
05.2018 - 03.2022
- Streamlined scheduling processes, enhancing operational efficiency at Finger Lakes Center for Living.
- Managed appointment calendars for healthcare providers and administrative staff.
- Developed employee schedules to maintain adequate staffing levels.
- Trained new hires on scheduling protocols and patient care policies.
- Responded promptly to inquiries regarding availability and schedule changes.
- Communicated effectively with team members about shifts and adjustments.
- Maintained accurate records of staff availability, absences, and vacations.
- Generated attendance reports for management review, including leave balances and overtime metrics.
Education
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UT01-2022
Associate of Science -
Monroe Community College
Rochester, NY/Remote01-2018
Skills
- Team leadership
- Strategic alignment
- Operational efficiency
- Policy development and improvement
- Employee development
- Project management
Timeline
Director of Human Resources & Operations
Peace at HomeCare
05.2024 - Current
Human Resources Manager
Rochester Hearing & Speech Center
03.2023 - 11.2024
Human Resources Manager
The Cottages At Garden Grove
01.2022 - 03.2023
Scheduling Manager/Payroll/HR Generalist
Auburn Community Hospital
05.2018 - 03.2022
Bachelor of Science - Human Resources Management
Western Governors University
Associate of Science -
Monroe Community College