Serenity Lamprakes
Phoenix,AZ
Summary
Dynamic sales management professional with a proven track record in revitalizing sales operations to maximize profits and enhance client acquisition. Skilled in improving sales processes and leading high-performing teams through analytical and strategic approaches.
Overview
7
7
years of professional experience
Work History
Mortgage Loan Officer
Gauranteed Rate
09.2024 - Current
- Evaluate creditworthiness by processing loan applications and documentation within specified limits.
- Utilize the in-house digital platform to facilitate a smooth loan process.
- Conduct interviews with applicants to assess financial eligibility and home loan readiness.
- Communicate effectively with clients throughout the loan application process.
- Complete loan contracts and ensure compliance with regulatory requirements.
- Assist qualified applicants in acquiring loans in a timely manner.
Debt Care Specialist
Beyond Finance
01.2024 - 09.2024
- Assisted clients in developing personalized debt repayment plans, resulting in a 40-60% reduction in outstanding debt within 24-48 months.
- Conducted comprehensive financial assessments to evaluate client situations and provide tailored solutions, resulting with 50-55% enrollment.
- Educated clients on financial literacy, budgeting, and debt management strategies, leading to improved financial health for 30-40 clients a month.
- Monitored changes in debt management laws and regulations to ensure compliance and updated clients on potential impacts to their financial plans.
Director of Sales and Business Development
Rocket Companies
Phoenix, AZ
01.2019 - 11.2023
- Reported on leads, sales opportunities, progress and activity, informing weekly forecasts and monthly pipeline development.
- Managed activity and sales pipeline in revenue management software, supporting business development through targeted statistical analysis and projection.
- Defined regional sales strategies, developing and revising annual and quarterly sales plans for review by organizational leadership.
- Researched new campaigns and industry trends, adjusting objectives and communicating to sales team for future amendments to existing protocol.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
Campaign Manager
Presence Events
Phoenix, AZ
01.2018 - 12.2018
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
Bachelor of Arts - Advertising
University of Alabama
Tuscaloosa, AL12.2017
Skills
- Product Knowledge
- Risk Mitigation
- Coaching and Mentoring
- Goals and Performance
- Profit and Revenue-Generating Strategies
- Business Development and Planning
- Time Management
- Team Oversight
- Sales Process
- Sales Presentation
- Customer Needs Assessments
- Compelling Leadership Skills
Timeline
Mortgage Loan Officer
Gauranteed Rate
09.2024 - Current
Debt Care Specialist
Beyond Finance
01.2024 - 09.2024
Director of Sales and Business Development
Rocket Companies
01.2019 - 11.2023
Campaign Manager
Presence Events
01.2018 - 12.2018
Bachelor of Arts - Advertising
University of Alabama