Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serenity Lamprakes

Phoenix,AZ

Summary

Dynamic sales management professional with a proven track record in revitalizing sales operations to maximize profits and enhance client acquisition. Skilled in improving sales processes and leading high-performing teams through analytical and strategic approaches.

Overview

7
7
years of professional experience

Work History

Mortgage Loan Officer

Gauranteed Rate
09.2024 - Current
  • Evaluate creditworthiness by processing loan applications and documentation within specified limits.
  • Utilize the in-house digital platform to facilitate a smooth loan process.
  • Conduct interviews with applicants to assess financial eligibility and home loan readiness.
  • Communicate effectively with clients throughout the loan application process.
  • Complete loan contracts and ensure compliance with regulatory requirements.
  • Assist qualified applicants in acquiring loans in a timely manner.

Debt Care Specialist

Beyond Finance
01.2024 - 09.2024
  • Assisted clients in developing personalized debt repayment plans, resulting in a 40-60% reduction in outstanding debt within 24-48 months.
  • Conducted comprehensive financial assessments to evaluate client situations and provide tailored solutions, resulting with 50-55% enrollment.
  • Educated clients on financial literacy, budgeting, and debt management strategies, leading to improved financial health for 30-40 clients a month.
  • Monitored changes in debt management laws and regulations to ensure compliance and updated clients on potential impacts to their financial plans.

Director of Sales and Business Development

Rocket Companies
01.2019 - 11.2023


  • Reported on leads, sales opportunities, progress and activity, informing weekly forecasts and monthly pipeline development.
  • Managed activity and sales pipeline in revenue management software, supporting business development through targeted statistical analysis and projection.
  • Defined regional sales strategies, developing and revising annual and quarterly sales plans for review by organizational leadership.
  • Researched new campaigns and industry trends, adjusting objectives and communicating to sales team for future amendments to existing protocol.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.

Campaign Manager

Presence Events
01.2018 - 12.2018
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Education

Bachelor of Arts - Advertising

University of Alabama
Tuscaloosa, AL
12.2017

Skills

  • Product Knowledge
  • Risk Mitigation
  • Coaching and Mentoring
  • Goals and Performance
  • Profit and Revenue-Generating Strategies
  • Business Development and Planning
  • Time Management
  • Team Oversight
  • Sales Process
  • Sales Presentation
  • Customer Needs Assessments
  • Compelling Leadership Skills

Timeline

Mortgage Loan Officer

Gauranteed Rate
09.2024 - Current

Debt Care Specialist

Beyond Finance
01.2024 - 09.2024

Director of Sales and Business Development

Rocket Companies
01.2019 - 11.2023

Campaign Manager

Presence Events
01.2018 - 12.2018

Bachelor of Arts - Advertising

University of Alabama

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Serenity Lamprakes