SERENITY LOEZA
Hesperia,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Hosts
IHOP
Hesperia, CA
10.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Hostess Server Cashier
Morenos tacos
Oak Hills, CA
06.2020 - Current
- Greeted Customers
- Assisted in preparing for opening and closing shifts
- Performed cleaning duties, such as wiping down tables or sweeping floors
- Created an enjoyable atmosphere by engaging in friendly conversation with guests
- Resolved any customer complaints or issues quickly and professionally
- Provided excellent customer service by addressing customer needs promptly
- Greeted customers, answered questions and recommended specials to increase profits
Custodial Worker
Hesperia Unified School District
Hesperia, California
06.2024 - 07.2024
- Checked security of building after closing, ensuring that all doors are locked and lights are off
- Transported garbage bags to dumpster
- Cleaned kitchen areas including counters, appliances, dining area surfaces
- Operated floor scrubbing machines to clean carpets, replaced light bulbs when necessary
- Swept, mopped and vacuumed floors dusted furniture
- Scrubbed toilets, sinks, walls and windows, refilled soap dispensers and paper towels
Education
High School Diploma - undefined
Oak Hills High School
Oak Hills, CA05.2024
Skills
- Server Support
- Complaint Handling
- Guest Engagement
- Customer Service
- Greeting guests
Timeline
Hosts
IHOP
10.2024 - Current
Custodial Worker
Hesperia Unified School District
06.2024 - 07.2024
Hostess Server Cashier
Morenos tacos
06.2020 - Current
High School Diploma - undefined
Oak Hills High School