Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serenity Mejia

Walnut,CA

Summary

Adaptable customer service representative skilled in maintaining professionalism under pressure. Known for empathy in complaint resolution and enhancing guest experiences through efficient operations and effective relationship building.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Santa Clarita Lanes
Santa Clarita, CA
08.2022 - 08.2024
  • Delivered exceptional customer service, resolving inquiries and complaints efficiently.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Processed customer transactions efficiently using POS systems.
  • Managed daily operations, including lane assignments and equipment maintenance for optimal functionality.
  • Streamlined check-in process for improved guest experience and reduced wait times.
  • Maintained inventory of rental shoes, balls, cleaning supplies, and other necessary items for seamless operations.
  • Coordinated birthday parties and other special events from booking through execution, ensuring memorable experiences for all attendees.

Graphic Designer/Screen Print Operator

Grizzly Graphix
Santa Clarita, CA
06.2019 - 07.2022
  • Developed visually compelling designs for print and digital media, enhancing brand identity.
  • Implemented design revisions based on client feedback, ensuring alignment with project goals and objectives.
  • Operated screen printing machinery to produce high-quality prints on various materials.
  • Ensured consistency in color accuracy and print alignment across multiple production runs.
  • Maintained equipment by performing regular cleaning and troubleshooting for optimal performance.
  • Consistently met deadlines for high-volume orders through effective time management and workflow coordination among team members.

Education

High School Diploma -

Golden Valley High School
Santa Clarita, CA
05-2022

Skills

  • Customer service
  • Active listening
  • Problem resolution
  • Relationship building
  • Complaint resolution
  • Professional telephone demeanor
  • Critical thinking

Timeline

Customer Service Representative

Santa Clarita Lanes
08.2022 - 08.2024

Graphic Designer/Screen Print Operator

Grizzly Graphix
06.2019 - 07.2022

High School Diploma -

Golden Valley High School