Serenity Petroff
Lucerne Valley,CA
Summary
Dynamic Cleaning Manager with a proven track record at McCoy Cleaning, excelling in staff training and customer satisfaction. Expert in developing efficient cleaning schedules and resolving client complaints, fostering strong relationships. Recognized for attention to detail and effective multitasking, ensuring high standards of cleanliness and operational excellence.
Overview
2
2
years of professional experience
Work History
Cleaning Manager
McCoy Cleaning
05.2024 - Current
- Supervised daily cleaning operations to ensure high standards of cleanliness and efficiency.
- Trained and mentored staff on best practices for safety and sanitation protocols.
- Developed cleaning schedules to optimize workflow and enhance productivity.
- Coordinated inventory management, ensuring availability of cleaning supplies and equipment.
- Resolved customer complaints promptly, enhancing client satisfaction and retention rates.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
Education
Victor Valley College
Victorville, CAHigh School Diploma -
Lucerne Valley High School
Lucerne Valley, CA05-2024
Skills
- Daily operations supervision
- Cleaning schedule development
- Customer complaint resolution
- Conflict resolution skills
- Client relationship building
- Attention to detail
- Workload prioritization
- Customer service
- Staff scheduling
- Positive attitude
- Multitasking capacity
- Teamwork and collaboration
- Problem-solving
Timeline
Cleaning Manager
McCoy Cleaning
05.2024 - Current
Victor Valley College
High School Diploma -
Lucerne Valley High School