Savannah Rollo

Achievements/Tasks

• Traveling trainer for corporate: travel to other locations and states to train new General Managers and new Sales Advisors for the company.
• Supervise, direct, set goals, and delegate tasks using independent judgment.
• Arrange for ongoing training and communication with all employees working within the area.
• Delivered exceptional client experiences through hands-on leadership of associates and managers.
• Establish and maintain a good working relationship with customers to encourage repeat and referral business, while training, motivating, counseling, and monitoring the performance of the staff in sales positions.
• Monitor supplies and employee performance.
• Ensure satisfaction for all customers. Addressing customers' concerns and handling them in a quick, professional manner.
• Comprehensive knowledge in building, site, equipment repair, and maintenance.
• Actively manage location-specific KPIs, sales goals, track and maintain site cash, deposits, general sales, and drive wash sales with upselling, a memorized sales script, and product knowledge.
• Adhere to all company policies and procedures to ensure the site is operating at the top standard for operation, safety, and up to city and OSHA code.
• Knowledge in Excel, Google Drive, DRB Site Manager, Tunnel Watch, Microsoft OneDrive, Smartsheet, SharePoint, Teams, and Outlook.
• Compile all necessary reports, forms, and other documentation in a timely manner.
• Employee scheduling, and submitting/monitoring payroll and employee training, labor on UKG and ADP.
• Hiring/recruiting

• Being the first contact between the salon and it's customers
• Warmly greeting customers, book keeping for scheduling appointments
• Handled POS system transactions including credit and cash
• Helped keep salon clean and up to KBC guidelines
• Beauty Salon

• Handled POS system transactions, including credit, cash, and refunds, to ensure seamless and accurate cash flow.
• Actively stay informed about the latest sales, offerings, and loyalty program.
• Memorized menu items in order to give customized recommendations to customers.
• Ability to multitask in cooking, as well as in food handling and packaging.