Serenity Romero
La Habra,CA
Summary
A passionate and driven individual with over 2 years of experience and leadership, providing top-tier support to customers, promising high levels of service, while contributing to the success of the team and department. I am highly efficient in customer service, excelling in fast-paced environments, and capable of adapting to urgent and complex situations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Barista
Tierra Mia Coffee
La Habra, California
06.2025 - Current
- Prepared and served quality drink items such as espresso beverages, teas, and blended beverages, all while keeping presentation consistent
- Assisted customers in selecting beverages and snacks based on preferences.
- Memorized recipes for all drink beverages including seasonal
- Operated coffee machinery and equipment with attention to safety protocols.
- Ensured a clean and organized work area for efficient operations
- Handled cash transactions accurately and processed payments efficiently.
Front of House Employee
Chick-fil-A
La Habra, California
12.2023 - 05.2025
- Adhered to all health code regulations when handling food items or beverages.
- Assisted with seating arrangements
- Provided a safe and comfortable environment for guests of all ages.
- Resolved customer complaints in a professional and courteous manner.
- Greeted customers and provided friendly customer service.
- Tracked inventory levels of necessary supplies
Education
Some College (No Degree) -
Fullerton College
Fullerton, CA06-2026
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Communication skills
- Adaptable
- Multitasker
- Strong Memorization skills
- Food Handler Certified
- Inventory organization
Certification
- Efood Handlers Certification
- Certified Barista
Affiliations
- Marksmanship Team Captain for La Habra NJROTC
- Community Volunteer in Parades
- Supply Manager for La Habra NJROTC
Timeline
Certified Barista
Tierra Mia Coffee
06.2025 - Current
Front of House Employee
Chick-fil-A
12.2023 - 05.2025
Some College (No Degree) -
Fullerton College