Serenity Shields
4148522005
Sanford,FL
Summary
Cheerful and energetic individual with a 6 year background of customer service experience who is seeking a full time job as an employee. Skillful in handling high-volume traffic and working in fast-paced environment.Great at multitasking and is an expert in customer service.Great at teamwork responsibilities and is not afraid to try something new.
Overview
7
7
years of professional experience
Work History
Bagger
Publix
04.2021 - 10.2022
- Maintained customer satisfaction by assisting with carrying out goods.
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
- Communicated with cashiers and customers to learn about bagging needs.
- Assisted with maintaining clean and organized store appearance.
- Assisted customers by escorting and placing grocery bags in vehicles.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Performed general cleaning duties by washing windows, sweeping and mopping floors, cleaning bathrooms and dusting displays.
- Bagged customer purchases while paying mind to industry best practices.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Greeted guests entering and exiting store to foster customer satisfaction.
Personal Secretary
Happiness And Wellness
05.2017 - 03.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable advice for callers.
- Scheduled appointments
- Handle cash payments
- Responded to inquiries from callers seeking information.
Crew Member
McDonald’s
02.2019 - 11.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, and collected payments.
- Worked front counter, drive-thru and other areas.
Sodexo
Cashier/Dietary
06.2023 - Current
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Requisitioned food, selected and developed recipes and standardized production recipes for consistent quality.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Education
Florida Virtual School Flex 9-12
Orlando, FL05.2023
Skills
- Time Management
- Bagging and Packaging
- Team Contribution
- Goals and Performance
- Cleaning and Organization
- Cash Register Operations
- Janitorial Duties
- Restocking Items
- Product Bagging
- Collecting Carts
- Surface Work
- Reading Comprehension
- Multitasking Abilities
Custom
Done orchestra for 6 years and Still plays the violin now.
Timeline
Sodexo
Cashier/Dietary
06.2023 - Current
Bagger
Publix
04.2021 - 10.2022
Crew Member
McDonald’s
02.2019 - 11.2020
Personal Secretary
Happiness And Wellness
05.2017 - 03.2018
Florida Virtual School Flex 9-12