Serenity Sorey

• Obtained client medical history, medication information, symptoms, and allergies.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during each monthly call.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Performed medical records management, including filing, organizing and scanning documents.
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• Promoted patient satisfaction with prompt resolution of inquiries related to specimen collection or testing procedures.
• Mitigated potential errors by double-checking data entry, minimizing instances of incorrect test order submission or mislabeled specimens.
• Streamlined specimen tracking process, implementing a barcode system for efficient management of sample inventory.
• Played a crucial role in meeting laboratory accreditation requirements, meticulously adhering to established protocols and providing accurate documentation as needed.
• Laboratory experience
• Uses computer programs to track specimen transport and minimizes lost specimens.

• Provides laboratory customer service to include request for add-ons, specimen collection information, phlebotomy requests, result inquiry, etc.
• Maintains inventory levels and stocks supplies

• Followed established procedures to enter and process data correctly.
• Explained rental and housing regulations to clients and helped each discover best options for housing.
• Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
• Determine program eligibility, review and validate application supporting documentation, and work directly with tenants and landlords to provide Emergency Rental Assistance, Uitility , and Mortgage to individuals

• Ensured accurate determinations with meticulous research and thorough investigation of disputes.
• Continuously updated personal knowledge on relevant laws, regulations, and policies affecting the adjudication process within the jurisdiction served.
• Improved claim processing times by implementing efficient workflows and prioritizing urgent cases.
• Evaluated claims by analyzing case files and reviewing relevant documentation.
• Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.