Serenity Taylor
Jacksonville,FL
Summary
Dynamic customer service professional with proven expertise at Solera in resolving conflicts and enhancing customer loyalty. Skilled in active listening and complaint handling, I excel in high-pressure environments, ensuring customer satisfaction and efficient service delivery. Committed to fostering positive customer relations while leveraging critical thinking to achieve effective solutions.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Solera
03.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Merchandise Associate
Target
08.2024 - 02.2025
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
Store Associate
CVS Pharmacy
12.2023 - 07.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
High School Diploma -
Edwards H White High School
Jacksonville, FL05-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Complaint handling
- Scheduling
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Customer Service Representative
Solera
03.2025 - Current
Merchandise Associate
Target
08.2024 - 02.2025
Store Associate
CVS Pharmacy
12.2023 - 07.2024
High School Diploma -
Edwards H White High School
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