Serenity Thomas
Maywood,IL
Summary
Reliable residential support professional supports students in navigating and integrating aspects of campus life. Offering several years of related experience and commitment to making positive impact on students. Keeps students' safety and well-being as top priorities.
Compassionate and skilled Residential Advisor with experience in overseeing residential facilities and providing guidance to residents. Possess strong interpersonal communication skills, adept at conflict resolution and fostering a supportive community environment. Demonstrated ability to implement effective programs that improve resident satisfaction and operational efficiency. Proactive in addressing resident concerns, promoting safety, and enhancing the overall living experience for all occupants.
Overview
6
6
years of professional experience
Work History
Resident Assistant
Southern Illinois University at Carbondale
Carbondale, Illinois
08.2024 - Current
- Completed routine rounds, checking with residents to meet care needs.
- Planned fun activities throughout the semester such as holiday celebrations or themed nights.
- Offered academic and personal support to residents, referring them to campus resources when necessary.
- Responded to emergency situations within the residence hall.
- Provided conflict resolution and mediation between residents to maintain a positive living environment.
Summer Camp Counselor
KinderCare Learning Centers
Elmhurst, Illinois
05.2024 - 08.2024
- Helped participants enjoy activities while ensuring adherence to protocol.
- Facilitated team-building exercises among different age groups of campers.
- Informed parents about campers' behavior, athletic achievements and other important information.
- Developed and led team-building exercises, promoting cooperation and problem-solving skills.
- Resolved conflicts between campers using effective communication strategies.
Cashier
Jewel Osco
River Forest, IL
05.2019 - 08.2021
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Performed other duties as assigned by management.
- Greeted customers promptly and responded to questions.
Education
Bachelor of Arts - Criminology
Southern Illinois University, Carbondale
Carbondale, IL05-2025
Skills
- Effective communication
- Resolution-oriented
- Empathetic
- Interpersonal relationships
- Active listener
- Written communication
References
References available upon request.
Timeline
Resident Assistant
Southern Illinois University at Carbondale
08.2024 - Current
Summer Camp Counselor
KinderCare Learning Centers
05.2024 - 08.2024
Cashier
Jewel Osco
05.2019 - 08.2021
Bachelor of Arts - Criminology
Southern Illinois University, Carbondale
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