Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

SERENITY THOMAS

Orlando,FL

Summary

Developed essential healthcare skills in clinical environment, including patient interaction and basic medical procedures. Seeking to transition into new field, utilizing abilities in communication and problem-solving. Aiming to apply experience in different setting, contributing positively to new challenges.

Overview

1
1
Certification
3
3
years of professional experience

Work History

Customer Support Operations I

Teleperformance
06.2026 - Current
  • Delivered customer support and operational assistance, documented interactions accurately, and resolved service issues to enhance customer satisfaction.
  • Exhibited personal responsibility by consistently meeting deadlines and commitments.
  • Thrived in fast-paced environments by maintaining focus and productivity under pressure.
  • Contributed to team success while also completing independent tasks effectively.

Assistant | Tampa Wig Factory

Einna's Beauty Loft
Tampa, FL
12.2023 - 02.2026
  • Coordinated front-desk operations, managing scheduling, customer communication, inventory, and point-of-sale transactions.
  • Managed appointments in Vagaro, tracked stock levels, and trained new front-desk hires on procedures.
  • Assisted in inventory management, ensuring product availability and minimizing waste through diligent tracking.
  • Coordinated scheduling and appointment management to optimize client flow and enhance service delivery.

Desk Clerk (Federal Work-Study)

Dickey Health Center, University of Tampa
Tampa, FL
09.2025 - 12.2025
  • Checked in and triaged arriving students, directing urgent cases to clinical staff and coordinating timely appointments to ensure efficient patient flow.
  • Maintained confidential paper and electronic records while reconciling appointment logs with clinician schedules to support accurate tracking of patient care.
  • Communicated professionally with students, staff, and healthcare personnel in a high-traffic health center, fostering a welcoming environment and facilitating effective information exchange.
  • Student Health Center

Sales Representative | Lakeland, FL

GEICO
Lakeland, FL
01.2025 - 05.2025
  • Handled high-volume inbound and outbound calls, delivering accurate quotes, policy changes, and coverage explanations to enhance customer understanding.
  • Achieved a 2.9 PPAH by effectively resolving customer concerns and fostering retention efforts.
  • Conducted thorough product demonstrations, enhancing customer understanding of features and benefits.
  • Collaborated with team members to develop targeted sales strategies, increasing overall efficiency.

Education

Bachelor Degree (In Progress) -

University of Central Florida (UCF)
Orlando, FL
05.2027

Associate of Arts - undefined

Polk State College
05.2025

Skills

  • Customer service
  • Client support
  • Appointment Management
  • Appointment Scheduling
  • CRM/POS Systems
  • Documentation Accuracy
  • Data Privacy Awareness
  • Microsoft Office
  • Google Workspace
  • Team Collaboration
  • Time management
  • Multitasking
  • Problem-solving
  • Conflict Resolution
  • Internal Communication
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Positive demeanor
  • Team cohesion
  • Multitasking

Accomplishments

Vice President National Honor Society

Phi Theta Kappa Honor Society Invitee

Student Government Association

Yearbook Club Social Media Manager

Certification

  • Texas Nurse Aide - Active |NA0061093349|Issued 08/05/2026 |Expires 06/30/2028
  • Oklahoma Long Term Care Aide |OHT00000699 |Issued 06/22/2026|Expires 06/30/2028
  • Oklahoma Home Health Aide |OHT00000700|Issued 06/22/2026| Expires 06/30/2028
  • AHA Basic Life Support (BLS) Provider | eCard: u8ar1k5v2tyxmqrxdifpivl |Issued 06/12/2026

Timeline

Customer Support Operations I

Teleperformance
06.2026 - Current

Desk Clerk (Federal Work-Study)

Dickey Health Center, University of Tampa
09.2025 - 12.2025

Sales Representative | Lakeland, FL

GEICO
01.2025 - 05.2025

Assistant | Tampa Wig Factory

Einna's Beauty Loft
12.2023 - 02.2026

Associate of Arts - undefined

Polk State College

Bachelor Degree (In Progress) -

University of Central Florida (UCF)