Serenity Williams

• Helped customers find specific products, answered questions and offered product advice.
• Engaged customers in friendly, professional dialogue to determine needs.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Collected payments and provided accurate change.
• Worked with fellow sales team members to achieve group targets.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Developed trusting relationships with customers by making personal connections.
• Built and maintained relationships with peers and upper management to drive team success.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Used technology resources to assist customers in locating and selecting items.
• Trained new team members in cash register operation, stock procedures and customer services.
• Tracked company inventories, moved excess stock and arranged products to improve sales.
• Adhered to company initiatives and achieved established goals.

I was a barista back in Hammond,Louisiana I was barista for 3 years and was going on being one for 4 years. I love being around people and having conversations with people cause im a very friendly person. I would always ask my customers about themselves and if they was enjoying their day. I would always try to build and have a connection with customers. I have also worked with kids at my job, i would host a story time every saturday or sunday. We would color, read, and have fun activities to do around the store. That was always the best part about my job was being able to communicate with regular customers and new ones, I still to this day communicate with some of my old customers back in Louisiana even though i am currently reside in Georgia.