Serenity Williams
Odessa,TX
Summary
Dynamic and results-driven professional with a proven track record at USPS, adept in safe driving and fostering teamwork. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating dependability and attention to detail. Skilled in multitasking and community engagement, consistently achieving beyond expectations without compromising quality.
Overview
7
7
years of professional experience
Work History
Rural Mail Carrier Associate
USPS
02.2021 - Current
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
Postal Support Employee
USPS
07.2023 - 02.2024
- Demonstrated adaptability by successfully carrying out varied responsibilities such as window services, city or rural carrier duties when needed.
- Contributed to the security of USPS facilities through vigilant monitoring of building access points and reporting any suspicious activity.
- Managed financial transactions at the retail counter effectively, ensuring accurate cash handling procedures were followed at all times.
- Streamlined postal operations by maintaining an organized work environment and adhering to USPS policies and procedures.
Assistant Manager
Crazy Clean Car Wash
05.2017 - 10.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
Administrative Assistant
American Cleaning Systems
08.2018 - 06.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Permian High School
Odessa, TX05.2019
Skills
- Safe Driving
- Community Engagement
- Dependability
- Teamwork and Collaboration
- Attention to Detail
- Multitasking Abilities
Timeline
Postal Support Employee
USPS
07.2023 - 02.2024
Rural Mail Carrier Associate
USPS
02.2021 - Current
Administrative Assistant
American Cleaning Systems
08.2018 - 06.2020
Assistant Manager
Crazy Clean Car Wash
05.2017 - 10.2020
High School Diploma -
Permian High School
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