Summary
Overview
Work History
Education
Skills
Timeline
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Serenity Zamora

Summary

To seek and maintain aviation as an aspiring inflight. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Inspired by keeping aviation to a professional standard as well as implementing safety and care towards customers.

Overview

3
3
years of professional experience

Work History

Airport Operations Agent

JetBlue Airlines
09.2023 - Current
  • Enhanced on-time performance by efficiently managing aircraft turnaround processes.
  • Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
  • Maintained strong working knowledge of airline policies related to ticketing, boarding and cargo handling procedures that contributed to smooth airport operations.
  • Assisted passengers with special needs during boarding processes while offering compassionate care throughout their time at the airport.
  • Provided announcements to passengers to explain baggage procedures.
  • Facilitated the boarding process by verifying passenger documents, guiding them to their seats, and providing assistance as needed.
  • Developed strong communication and organizational skills through working on group projects.

Front of House Employee

Panda Express
08.2022 - 08.2023
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Established welcoming atmosphere by greeting each guest warmly.

Server

Friscos Diner
01.2022 - 07.2022
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Swim Instructor

Australian Swim School
06.2021 - 12.2021
  • Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
  • Collaborated with swim team coaches to develop successful training plans.
  • Prepared equipment before each class class and stored items promptly after classes.
  • Implemented new and creative exercise routines to keep participants motivated.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Worked effectively in fast-paced environments.

Education

Associate of Applied Science - Hospitality Management

Rio Hondo College
Whittier, CA
05.2023

Skills

  • Ramp Operations Understanding
  • Efficient multitasking
  • Safety Management
  • Flexible and Adaptable
  • Professional Appearance
  • Friendly, Positive Attitude
  • Calm Under Pressure
  • Critical Thinking
  • Dependable and Responsible

Timeline

Airport Operations Agent

JetBlue Airlines
09.2023 - Current

Front of House Employee

Panda Express
08.2022 - 08.2023

Server

Friscos Diner
01.2022 - 07.2022

Swim Instructor

Australian Swim School
06.2021 - 12.2021

Associate of Applied Science - Hospitality Management

Rio Hondo College

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Serenity Zamora