Serenity Zamora
Lincoln
Summary
Food Service Team Member with a proven track record in enhancing operational efficiency and customer satisfaction in fast-paced environments. Skilled in managing cash transactions and implementing loss prevention strategies, contributing to improved financial accuracy and asset protection. Demonstrates strong teamwork and problem-solving abilities, effectively resolving customer issues to boost repeat business.
Overview
6
6
years of professional experience
Work History
Restaurant Server
The legendary red rooster
Ceresco, Nebraska
07.2025 - 04.2026
- Managed tables efficiently to ensure timely food and beverage delivery.
- Collaborated with kitchen staff to fulfill special dietary requests accurately.
- Provided exceptional customer service in a fast-paced dining environment.
- Handled customer inquiries and resolved issues with professionalism and care.
- Processed payments accurately using point-of-sale systems during busy periods.
- Promoted daily specials and menu items to enhance guest experiences effectively.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
Food service/ team member
KFC/Taco bell
05.2023 - 11.2024
- Assisted in food preparation and customer service, improving order accuracy and speed.
- Collaborated with team to maintain cleanliness and organization, enhancing customer satisfaction.
- Handled cash transactions efficiently, reducing wait times and ensuring accurate financial records.
- Resolved customer complaints promptly, leading to a noticeable increase in repeat business.
- Trained new team members on company protocols, boosting team performance and cohesion.
Barista
The home cafte
Central City
10.2021 - 01.2022
- Prepared high-quality beverages, ensuring customer satisfaction and repeat patronage.
- Maintained a clean and organized work environment, enhancing operational efficiency.
- Handled cash transactions accurately, reducing errors and improving financial accountability.
Food service worker
Casey's general store
Fullerton
01.2020 - 08.2021
- Prepared and served food, ensuring high standards of hygiene and customer satisfaction.
- Managed inventory and restocked supplies, reducing shortages and maintaining smooth operations.
- Collaborated with team members to streamline kitchen processes, enhancing overall efficiency.
- Handled customer inquiries and resolved complaints, improving service quality and customer loyalty.
Education
York High School
York , NeSkills
- Time management
- Problem solving
- Communication
- Teamwork
- Customer service
- Organizational skills
- Attention to detail
- Table management
- Point-of-sale operation
- Order accuracy
- Conflict resolution
- Bar terminology
- Tableside service
- Alcohol service
- Food preparation knowledge
- Order taking
- Menu recommendations
- Daily specials memorization
Timeline
Restaurant Server
The legendary red rooster
07.2025 - 04.2026
Food service/ team member
KFC/Taco bell
05.2023 - 11.2024
Barista
The home cafte
10.2021 - 01.2022
Food service worker
Casey's general store
01.2020 - 08.2021
York High School