Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Serenity D. Drakeford

Charlotte,North Carolina

Summary

Social work professional with robust background in providing comprehensive support to individuals and families. Skilled in developing and implementing tailored intervention plans to address specific needs. Strong focus on team collaboration and achieving impactful outcomes, adaptable to evolving circumstances.

Overview

2026
2026
years of professional experience

Work History

Teacher's Assistant

Allenbrook Elementary School
  • Jump Start Program - Assisted children ages 4 – 7 with reading and writing, circle and arts and crafts activities
  • Introduced children to college.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of student progress.

Crossroads Charter School, CCS
  • AIDS Awareness Day – Prepared pamphlets with key statistics and facts about AIDS for distribution
  • Held question and answer sessions about AIDS and its impact on the community.

Substitute Teacher, K-12

Charlotte Mecklenburg School System
08.2024 - Current
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.

Police Telecommunicator

Charlotte Mecklenburg Police Department
06.2023 - Current
  • Enhanced public safety by accurately documenting incident details and maintaining up-to-date records in the system.
  • Supported officers in the field with timely information retrieval, facilitating their ability to make informed decisions during critical incidents.
  • Boosted overall efficiency by assisting with updates to department policies and procedures related to call intake and dispatch processes.
  • Developed strong working relationships with fellow telecommunicators, fostering a positive team environment focused on collaboration and continuous improvement.
  • Consistently met performance metrics, demonstrating exceptional skills in multitasking, problem-solving, and decision-making under pressure.

Customer Service Representative

Conduent
09.2021 - 09.2023
  • Answering customer phone calls and providing necessary assistance, and periodically having meetings and/or trainings.

Personal Assistant

ABS Kids
06.2022 - 05.2023
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.

Security Guard

Allied Universal Security Services
08.2019 - 03.2020
  • Secured premises by patrolling multiple properties, monitoring surveillance equipment, inspecting buildings and access points
  • Prevented losses and damage by reporting irregularities, informing violators of policy and procedures, estraining trespassers until State Police arrived on scene
  • Prepared reports by recording observations, information, occurrences, and surveillance activities.

Education

Bachelor of Science - Criminal Justice

Saint Augustines University
Raleigh, NC
05-2022

Skills

  • SKILLS/TRAINING:
  • Proficient in
  • MS Office
  • Excellent Research and Organizational Skills
  • Adaptability
  • Conflict Resolution
  • Problem Solving
  • Positive attitude
  • Effective communication
  • Calm and patient demeanor
  • Computer skills
  • Collaborative teamwork
  • Complex Problem-solving
  • Helping students with special needs
  • Teacher support and collaboration
  • Study skills development

Additional Information

  • COMMENDATIONS: , Deans List Fall 2020 Senior Class President 2021-2022

Timeline

Substitute Teacher, K-12

Charlotte Mecklenburg School System
08.2024 - Current

Police Telecommunicator

Charlotte Mecklenburg Police Department
06.2023 - Current

Personal Assistant

ABS Kids
06.2022 - 05.2023

Customer Service Representative

Conduent
09.2021 - 09.2023

Security Guard

Allied Universal Security Services
08.2019 - 03.2020

Teacher's Assistant

Allenbrook Elementary School

Crossroads Charter School, CCS

Bachelor of Science - Criminal Justice

Saint Augustines University

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Serenity D. Drakeford